Impossible to change profile picture

  • Resolved desben

    (@desben)


    9 months, 3 weeks ago

    Hello everybody ??

    I have a problem on my site, I don’t know when it dates from. But it is impossible for anyone to change their profile picture. The image downloads, but when clicking “save” after cropping the image, nothing happens.

    Here is the error I have in the Chrome console:

    Uncaught TypeError: Cannot read properties of undefined (reading 'scaleX')
    at n.getData (cropper.min.js?ver=1.6.1:10:25897)
    at HTMLAnchorElement.<anonymous> (um-modal.min.js?ver=2.8.2:1:1666)
    at HTMLDocument.dispatch (jquery.min.js?ver=3.7.1:2:40035)
    at v.handle (jquery.min.js?ver=3.7.1:2:38006)
getData @ cropper.min.js?ver=1.6.1:10
(anonymous) @ um-modal.min.js?ver=2.8.2:1
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2

    Do you have any idea what I should do?

    I specify that I have already prevented the caching of UM pages ??

    Thanks ??

    • This topic was modified 9 months, 3 weeks ago by desben.

    The page I need help with: [log in to see the link]

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  • Thread Starter desben

    (@desben)

    Small update. I checked for conflicts with plugins and it’s “a3 Lazy Load” that is causing the problem.

    Just add /[profile-page]/ (/profil/ in my example) in the excluded URLs and it works again!

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