unable to checkout

  • Hi, I have some people who are unable to checkout once they’ve landed on this page: https://www.americanbailcoalition.org/product/abc-affiliate-program/
    They are able to add the membership to their cart. When they click “Proceed to Check Out” it does not take them to the next step, it just remains on their cart. The bail agent today tried it on two different computers in his office and it still did not work. This is the second time this has happened (different people). I tested it this morning and it works fine for me. ??

    ANY insight on this would be much appreciated!

    ### WordPress Environment ###

    Home URL: https://www.americanbailcoalition.org
    Site URL: https://www.americanbailcoalition.org
    WC Version: 2.5.2
    Log Directory Writable: ? /home/jclayton755/public_html/wp-content/uploads/wc-logs/
    WP Version: 4.4.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache/2.4.16
    PHP Version: 5.5.31
    PHP Post Max Size: 8 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.45
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 2.5.2
    :
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_termmeta: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?

    ### Active Plugins (15) ###

    Redux Framework: by Team Redux – 3.5.8.1
    AccessPress Social Icons: by AccessPress Themes – 1.4.5
    Akismet: by Automattic – 3.1.5
    BackUpWordPress: by Human Made Limited – 3.4.3
    Clone Posts: by Lukasz Kostrzewa – 1.0
    Flexible Posts Widget: by DPE WS&D LLC – 3.5.0
    Newsletter: by Stefano Lissa
    The Newsletter Team – 4.0.4

    Postman SMTP: by Jason Hendriks – 1.7.2
    Redirection: by James Stamford – 1.0
    Unyson: by ThemeFuse – 2.5.0
    WooCommerce Quick Donation: by Varun Sridharan – 1.3.9 BETA
    WooCommerce: by WooThemes – 2.5.2
    WordPress phpinfo(): by Chris Flannagan – 14.12
    Yoast SEO: by Team Yoast – 3.0.7
    WPide: by Simon @ WPsites – 2.4.0

    ### Settings ###

    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ?
    API Version: 3.1.0

    ### WC Pages ###

    Shop Base: #21 –
    Cart: #2141 – /cart/
    Checkout: #2143 – /check-out/
    My Account: #2203 – /account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Campaign Child
    Version: 2.0.0
    Author URL: https://themeblossom.net
    Child Theme: ?
    Parent Theme Name: Campaign
    Parent Theme Version: 1.0.1
    Parent Theme Author URL: https://themeblossom.net
    WooCommerce Support: ?

    ### Templates ###

    Overrides: campaign/woocommerce/archive-product.php
    campaign/woocommerce/auth/form-grant-access.php
    campaign/woocommerce/auth/form-login.php
    campaign/woocommerce/cart/cart-empty.php
    campaign/woocommerce/cart/cart-item-data.php
    campaign-child/woocommerce/cart/cart-shipping.php
    campaign/woocommerce/cart/cart-totals.php
    campaign/woocommerce/cart/cart.php
    campaign/woocommerce/cart/cross-sells.php
    campaign-child/woocommerce/cart/mini-cart.php
    campaign/woocommerce/cart/proceed-to-checkout-button.php
    campaign/woocommerce/cart/shipping-calculator.php
    campaign/woocommerce/checkout/cart-errors.php
    campaign/woocommerce/checkout/form-coupon.php
    campaign-child/woocommerce/checkout/form-pay.php
    campaign/woocommerce/checkout/payment-method.php
    campaign-child/woocommerce/checkout/payment.php
    campaign-child/woocommerce/checkout/terms.php
    campaign/woocommerce/checkout/thankyou.php
    campaign-child/woocommerce/content-product.php
    campaign/woocommerce/content-single-product.php
    campaign/woocommerce/global/form-login.php
    campaign-child/woocommerce/loop/add-to-cart.php
    campaign/woocommerce/loop/loop-end.php
    campaign/woocommerce/loop/loop-start.php
    campaign/woocommerce/loop/orderby.php
    campaign/woocommerce/loop/pagination.php
    campaign/woocommerce/loop/result-count.php
    campaign/woocommerce/loop/sale-flash.php
    campaign/woocommerce/myaccount/form-add-payment-method.php
    campaign-child/woocommerce/myaccount/form-edit-account.php
    campaign/woocommerce/myaccount/form-edit-address.php
    campaign/woocommerce/myaccount/form-login.php
    campaign/woocommerce/myaccount/form-lost-password.php
    campaign-child/woocommerce/myaccount/my-orders.php
    campaign/woocommerce/notices/error.php
    campaign/woocommerce/notices/notice.php
    campaign/woocommerce/notices/success.php
    campaign/woocommerce/order/form-tracking.php
    campaign/woocommerce/order/order-again.php
    campaign/woocommerce/single-product/add-to-cart/external.php
    campaign/woocommerce/single-product/add-to-cart/grouped.php
    campaign/woocommerce/single-product/add-to-cart/simple.php
    campaign-child/woocommerce/single-product/add-to-cart/variable.php
    campaign/woocommerce/single-product/meta.php
    campaign-child/woocommerce/single-product/price.php
    campaign/woocommerce/single-product/product-thumbnails.php
    campaign/woocommerce/single-product/rating.php
    campaign/woocommerce/single-product/related.php
    campaign/woocommerce/single-product/sale-flash.php
    campaign/woocommerce/single-product/short-description.php
    campaign/woocommerce/single-product/tabs/tabs.php
    campaign/woocommerce/single-product/title.php
    campaign/woocommerce/single-product/up-sells.php
    campaign/woocommerce/single-product.php

    https://www.ads-software.com/plugins/woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Works my side too.

    Anything in the server error logs?

    Turn off Redirection in case its breaking the redirect here.

    Thread Starter calbuny

    (@calbuny)

    There are no errors at all in the log. Turn off redirection completely? What about my redirects that I currently have on there? Thank you for responding!

    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Ideally replicate the issue yourself, then turn off redirection temporarily to see if it affects it. Without seeing the problem for yourself its hard to know what works/what doesn’t.

Viewing 3 replies - 1 through 3 (of 3 total)
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