Unable to choose catalog

Hi @impulsatumarketing,

It’s possible this was a temporary error connecting to the catalog.

Please try reconnecting Facebook to your site, as described here: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/

When you reconnect, you should be able to select the catalog.

hi @stephjacq, I’m afraid I can’t apply that solution because I couldn’t connect the plugin. I don’t have the option to uninstall as the document suggests because I can’t get to the end of the setup wizard, something is preventing me from selecting the catalog.

If I try to select the catalog created for the previous version of the web I get a message that tells me Something went wrong – this catalog is unavailable at the moment

If I try to create a new one there is a message that tells me Catalog is not associated with the shop tied to your Page or Instagram account.

How, could I create a new catalogue with woocommerce products, sync them and then associated it to the shop? Any clue?

Also, I tried to deactivate and uninstall the plugin and reinstalling it again, but It didn’t work.

• This reply was modified 3 years, 8 months ago by impulsatumarketing.

Update: Also I’ve tried to uninstall the woocommerce integration as your colleague suggests in this thread https://www.ads-software.com/support/topic/reinstalling-plugin-facing-greyed-out-options-select-catalogue/, but without success

Hi @impulsatumarketing,

Sorry to see that nothing has helped yet. Can you confirm that the currency on your site and Facebook are both Euros? If so, can you please submit a support request at https://woocommerce.com/my-account/create-a-ticket/ so we can take a closer look? Please reference this thread in your request.

Hi @mikedmoore, finally i’ve been able to connect my woocommerce catalog with my facebook page.

To get this, I had to deactivate my commercial account in facebook because the way I had created the shop page in facebook was made directly in facebook but not using the plugin.

Once I did this, I used the set-up wizard of the plugin, I created a new catalog using the same pixel as I used in my prior catalog and that worked.

Now I can see the products so in Facebook as in Instagram.

Hi @impulsatumarketing,

So glad to hear you found the solution! Thanks so much for following up here with the solution. Let us know if anything else comes up ??