Unable to communicate with the website

I am experiencing the same issue and have done so for the past week. I have tried different devices, browsers and incognito but nothing helps. Both jetpack.com and cloud.jetpack.com are not responding.

I have the same issue with several websites that are running at different hosting providers. As soon as I click Backup & Scan from the admin console menu in WordPress the page is loading forever and after a while I get “ERR_CONNECTION_TIMED_OUT”.

• This reply was modified 4 years, 1 month ago by jakethesnake19.

Hi @swashjewellery,

I’m sorry to hear about the trouble reoccurring. I have just checked your Jetpack connection, and everything seems to be okay at the moment. This makes me think that the connection issue might be intermittent.

It’d be interesting to have a look at the site logs if you notice that the issue still happens so often. Would you be able to ask your host to provide those logs to pass over?

When you do so, could you contact us via this contact form and mention this thread? Thanks a lot!

@jakethesnake19, Could you please start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/jetpack#new-post
?
Thank you!

Same here I don’t know what’s the reasons I have even contacted the jetpack support but the issue is not resolved yet.

Hi @swashjewellery

We replied to your support ticket by email yesterday. We’re running into rate limit errors when communicating with your site, so we suggest contacting your host and asking them to whitelist our IP addresses:

https://jetpack.com/support/hosting-faq/#jetpack-whitelist

Let us know how that goes.

H,
I contacted my host provider and they are saying everything is fine from our side.

from the host side, they said ” We do not whitelist IPs on Shared hosting Plans.

• This reply was modified 4 years, 1 month ago by swashjewellery.

Sorry to hear that’s the case, as it sounds very possible that they are limiting the amount of times Jetpack can reach out to your site to perform its tasks.

If we get limited, blocked, or the connection is otherwise interrupted like this, then jetpack will not be able to function properly without being allowed (via a whitelist).

If you’re ever looking to move to a webhost that integrates better with Jetpack or allows you to whitelist IPs, we have a list of great ones here:

https://jetpack.com/hosting/

Please let us know if you have any other questions.

JetPack plugin generates too many requests for our Shared Packages . The limits that are set for Shared servers prevent this plugin from sending enough requests to function properly.

This is the response from my host provider

Ah, yes, unfortunately it sounds like that host will not be compatible with our services.

Hello! I do have a similar problem – Unable to communicate with the website. Run the jetpack debug tool and it said there is a small program error and I have to drop you guys a note. Really appreciate it if you can check this. Also, I am unable to make changes to the jetpack settings.

Hi @vinnenroute2019

Could you please start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/jetpack#new-post

Thank you!