Unable to “Confirm RSVP” with v4.11.0

  • Resolved Stephen Wick

    (@swick4556)


    5 years, 2 months ago

    Ever since I updated the Event Tickets plugin to v4.11.1, my users cannot RSVP to my events. The following error message displays above the event tickets; “Please fill in the RSVP confirmation name and email fields.” and the “full name”, “email” and “Going/Not Going” fields do NOT display to the customer. Version 4.11.0 also exhibits this bad behavior.

    I was able to fix the problem by rolling back to event tickets v4.10.8, so I’m pretty sure the problem was introduced by this plugin at v4.11.0.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Stephen!

    To my knowledge, this is not a known issue. Could you tell me if you have the same problem when the default theme (Twenty Twenty for instance) is enabled? Besides, could you try to deactivate all other plugins as well? Does it make a difference? (just keep The Events Calendar and Event Tickets).

    Let us know how it goes!

    Cheers,
    Jeremy

    jgmarshall

    (@jgmarshall)

    I’m having the same problem with a Genesis theme on the site at https://joyfulharmony.org/.

    I did run the version back (thanks for that advice!), and the plugin started working correctly. That was OK until someone updated the events calendar and it wouldn’t work with the older version.

    Plugins have been disabled – the same problem occurs until the theme is changed. The email & name fields show up with the 2020 theme (with plugins enabled), but not when the Genesis theme is active.

    From your development notes, I see a reference to a fix in an upcoming update for the Divi theme. Will that same fix work for Genesis?

Viewing 2 replies - 1 through 2 (of 2 total)
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