Unable to connect to backend.

Hi @3xploiton3 ,

Thanks for writing to us today.

Do you mean, after installing and activating the plugin, then you are getting that error, but getting that error shown in your screenshot instead, when you try clicking on the File Manage menu?

Regards,
Bruce

i do reinstall plugin, then click file manage menu got error

View post on imgur.com

Hi@3xploiton3 ,

Thanks for the refeence.

Let me consult with our team, and I will get back to you as soon as possible.

Regards,
Bruce

any update for this issue ?

Hi @3xploiton3 ,

Sorry, no update yet. We will feed you back once there’s an update from the technical team.
Please be patient with us.

Regards,
Alina

Hi?@3xploiton3?,

Can you please try to access other folders, like wp-admin, wp-content… maybe cgi-bin folder is not allowed to view.

Regards,
Alina

cannot open to all folder,

View post on imgur.com

Hi?@3xploiton3?,

Can you please reach out to our technical team via any of this support channel here:
https://ninjateam.org/support/

Kind regards,
Alina