Unable to connect to CM

  • A client site is unable to connect to CM through the plugin. It goes through the connection procedure, but when complete, the Client ID and secret key are not populated. Have tried to ‘Disconnect’ and then reconnect, but the same happens.

    When I try to enter the details manually and hit save, I just get a blank white screen – it just hangs, trying to connect to the api.

    This site was already connected using the CM for WooCommerce plugin successfully. But unable to connect with ‘CM for WordPress’ plugin?

    Both plugins are up to date. Any ideas?

Viewing 1 replies (of 1 total)
  • Plugin Author Campaign Monitor

    (@vibhorchhabra)

    Hi @howardpw,

    Thanks for reaching out regarding the matter and clarifying the troubles you’re running into there.

    If you haven’t already, could you please try disabling the WooCommerce plugin first and then reconnecting the WordPress plugin?

    Please let us know how that goes – Thanks!

Viewing 1 replies (of 1 total)
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