Unable to connect to Server

  • Resolved ajinkya16051979

    (@ajinkya16051979)


    1 year, 1 month ago

    Dear Sir/Madam, while installation process of wordfence plug-in, facing a error after copy/pasting license key, Error states that- error connecting to the Wordfence scanning servers: cURL error 7. Kindly share the solution to resolve this issue. Regards.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi,

    Check if you have php-curl extension installed on your system.

    Plugin Support wfmark

    (@wfmark)

    Hi@ ajinkya16051979, Thank ou for reaching out.

    A cURL error 7  indicates the communication to our servers and back to your site is unable to happen at all. This error number can be solved from the hosts’ end, so it might be worth checking in with their support channels to see whether they’re able to communicate with Wordfence IPs or whether they are blocked on their end. Our IPs are available here: https://www.wordfence.com/help/advanced/#servers-and-ip-range 

    If you have a shell on the server (or your host are willing to check for you), you could try running curl -v https://noc1.wordfence.com/ and send us the output here. It may show if the server’s resolver is getting the wrong IP.

    Let me know what you find.

    Thanks,

    Mark.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to connect to Server’ is closed to new replies.