Unable to create new topics or reply to existing ones in forums

[georgedude]

We have a developer/company account @alexacrm that has been active for 9 years. We’ve authored 2 plugins and replied to hundreds of forum messages. Last reply was about 15 hours ago.

But this morning I found that the account seems to be blocked from replying to existing or creating new topics anywhere on WordPress forums. Including this one. No idea what other limitations might be in place.

How can I find out what’s going on and how to unblock that account?

Thank you,
George

The page I need help with: [log in to see the link]

[t-p]

try contacting [email protected]

[threadi]

This is probably the reason described here: https://make.www.ads-software.com/support/2025/03/about-the-spectator-role-in-the-wordpress-support-forums/

[georgedude]

@threadi you’re 100% correct

“In February-March 2025 this situation has been emphasized more than recently, after the Plugin Directory started linking the “Plugin owner” field to the?www.ads-software.com?Profile of the plugin owner.”

That explains why it started to happen.

From support:

Companies are permitted to have a separate account to own and manage all their plugins and/or themes. However in those situations, the account is only intended to be the owner of the plugins/themes, and is notpermitted to use the forums.

https://www.ads-software.com/support/forum-user-guide/faq/#can-i-have-multiple-accounts

The WordPress support forums are not for making a brand name. The support forums are a community place where real people ask for support and other real people provide support. This means that we want real people and real accounts to do that.

You and your team (if applicable) should use individual accounts for replying to the forums. We don’t allow people to share the same account for support.
https://developer.www.ads-software.com/plugins/wordpress-org/using-the-forums/#sharing-accounts-is-not-permitted

In this case, please ask each of your support agents to create their own account, and then you can add them as support reps for their supported plugins: https://developer.www.ads-software.com/plugins/wordpress-org/special-user-roles-capabilities/

It is okay for them to use a pseudonym if they don’t want to add their real name.

If you have additional questions about the forums, you can contact [email protected] for more details.