Unable to create support ticket in my Elite paid account

After updating the Elite version to 4.9.7 I am experiencing issues that don’t occur in 4.9.6 in our staging enviroment.

I wanted to create a support ticket through my accout at https://adtribes.io/my-account/ but the ‘contact support’ button redirects me to a mockup page saying: ‘This is an example page where your customers could reach out to support.’