Unable to customise

  • I have just created a new website with no content expect what comes with your theme. I have tried to customise the theme but I can not click on anything to change.

    Any help would be gratefully appreciated.

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • hannah

    (@hannahritner)

    Hey Steve,
    Thanks for reaching out! Do you have the Kadence Toolkit plugin installed and activated? Do you mean that nothing is clickable, or that there are no options to click? Any additional info you can offer would be very helpful in troubleshooting.

    Kindly,
    Hannah

    Thread Starter twistsd

    (@twistsd)

    Hannah,

    Yes I have the Virtue/Ascend/Pinacle Toolkit installed. If I choose Theme options from the appearance tab it displays a list of Main settings, top bar settings etc. If I choose customise under appearance it list the items main settings, top bar settings etc, but then the options for each of the areas are not clickable.

    I have got this theme working on another website which was created prior to WordPress 5.8.

    Thanks

    • This reply was modified 3 years, 2 months ago by twistsd.
    Thread Starter twistsd

    (@twistsd)

    Hi Hannah(@hannahritner),

    I have just created a test site using the WordPress app form the Azure Market place and I can customise the theme. It appears to be an issue with the Bitnami package from the Bitnami library.

    Thanks
    Steve

    hannah

    (@hannahritner)

    Hey Steve,
    Have you tried reaching out to Bitnami support about this?

    Kindly,
    Hannah

    Thread Starter twistsd

    (@twistsd)

    Hi Hannah,

    Yes I have, and have not been helpful.

    It think I am going to create a new site using a non-Bitnami version of WordPress.

    Thanks for your help.

    hannah

    (@hannahritner)

    Sorry to hear that. Let me know if there’s something else I can help you with!

    Kindly,
    Hannah

    Thread Starter twistsd

    (@twistsd)

    hannah (@hannahritner)

    I have had the following update from Bitnami support “Can you contact the theme developers again and ask them for any options to update those URLs? As I mentioned, the /bitnami/wordpress/wp-content part shouldn’t be present. Maybe they are getting the absolute real path of the installation not taking into account it is a symbolic link?”

    Thanks

    hannah

    (@hannahritner)

    Hey,
    You can adjust your permalinks from Settings > Permalinks. Is that what they’re referencing?

    Kindly,
    Hannah

Viewing 8 replies - 1 through 8 (of 8 total)
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