Unable to customize

Hey,
Just to be clear, when you navigate to WooCommerce > Email Customizer and load a prebuilt template your homepage shows? What about when you select a specific email type?

Hannah

Which theme are you using? have you tried a standard theme?

What plugins are you using? Are you using a multilingual plugin?

Ben

Hello,

@hannahritner , It’s that, It’s reload the homepage at each times I choose whatever email type. I tried to load prebuilt template it’s same thing.

@britner , I use Divi Theme, Not tried with standard theme. I use many plugins, but not multilingual plugin.

FS-License-Manager
child-theme-configurator
flexible-checkout-fields
kadence-woocommerce-email-designer
paybox-woocommerce-gateway
wc-list-view-divi
woocommerce
woocommerce-pdf-invoices-packing-slips
wp-statistics
akismet
contact-form-7
health-check
limit-login-attempts-reloaded
rocketchat-livechat
webp-express
woocommerce-admin
wp-content-security-policy
wp-super-cache
autocomplete-woocommerce-orders
eu-cookie-law
password-protected
splash-connector
woo-order-test
woocommerce-eu-vat-compliance
wp-mail-smtp

Thanks

I just tried with Twenty Nineteen them, same issue.

I suggest going through and deactivating plugins one by one to test.

Can you post what the url is when trying to customize emails?

Ben

One by one. Youpi! Great moment…

wp-admin/customize.php?kt-woomail-customize=1&url=https%3A%2F%2xxxxxxx.com%2F%3Fkt-woomail-preview%3D1

Let me know how it goes deactivating your plugins.

Ben

Hello,

I found it, just found, I don’t deeply research other errors.

It’s this plugin:
https://fr.www.ads-software.com/plugins/autocomplete-woocommerce-orders/

When it disable, Kadence WooCommerce Email Designer works!

So, now? Where is the problem? Nothing appears in errors logs of nginx.

If I can help.

Thanks

If you have that plugin installed you have to use a real order, not the mockup order. In the Kadence Woocommerce Designer, settings make sure to choose a real order to preview.

Ben

Hey there Ben, I have investigated this further and are willing to help us find what is going on to make both of the plugins work. Currently, in their latest versions, they don’t. Kadence WP is unable to generate preview in the customizer window. I believe it is caused by something Autocomplete WooCommerce Orders changes in the orders that your plugin can’t deal with? Correct me if I’m wrong, I am only guessing here.

Here’s the detailed issue I’ve reported here minutes ago.

I believe we can work through this. I have set up a local server with a copy of the live site to be able to investigate further. Have couple of plugins but will be happy to follow your guidance and further instructions.

Hey,
When you customize with Autocomplete WooCommerce installed make sure to select a real order to preview within the customizer. The mockup order won’t’ work. You can select this in the settings on the left side in your email type and text area.

Have you tried that?

Ben

Hey Ben!

I’m sorry to have missed your answer previously!
Yes, it works just fine! That solves it.

So I assume it is safe to use it with both plugins active?

Thank you!
Jacek

Yep ??

Ben