Unable to delete a few unconfirmed subscribers

Hello @elliekennard

We are sorry for the scenario that you are currently having. Is there any error notice that you are facing? Is there a possibility that email has other activity on the website? Like, those emails are associated with website users?

Looking forward to hearing from you.

HI: I went to the link above. It appears that you have multiple subscription services. They may be conflicting with each other. I am not a coder or expert in these matters. I am a hacker. It seems to me that the plugins would use similar code and databases. This would cause conflict between them.

You should ask the question. Can I run multiple subscription programs?

Hope this helps, I will follow this Forum.

No error message. They just don’t delete.

They are not website users.

Thanks!

@jwlw I use this subscription plugin as well as one which allows posters to subscribe to comments if they want to see responses to the post or their comments. I wish this one had this function, but it doesn’t. Commenters were not aware that I responded to their comments until I installed that plugin. The issue arose long before I installed that plugin (a couple of months ago). I am able to delete other subscribers (both confirmed and unconfirmed).

@reachmazharul they appear to delete but when the page is reloaded they reappear.

Thanks

Ellie

Hello @elliekennard,

Thanks for sharing all the details. After receiving your concern we have proceeded with some tests and we haven’t able to reproduce your mentioned scenario. In this case, it may cause by the internal theme or plugin conflicts.

Note: It’s highly recommended to take a full backup before proceeding with the conflicts test.

The following section provides instructions for determining if an issue you are experiencing is caused by a theme or plugin conflict.

1. Theme Test
=> Switch to the default WordPress theme as we know that the default WordPress theme is coded properly. Now try again and see if the issue is still there. Take note if you see a difference in behavior after you have switched the theme. Switch back to the theme you were using.

2. Plugin Test
If the theme didn’t have anything to do with the issue then move on to the plugins section. There are many WordPress plugins out there and not all of them are coded nicely so let’s see if you have a plugin installed that is not playing nice.
=> Try to deactivate the plugins excepts Subscribe2 then check again.

Let us know how it goes for you.

I will do what you suggest when I get a minute (and when I don’t have a recent post with potential visitors). Thanks.
Ellie