Unable to delete old backups with BackupGuard 1.6.0

Dear @hughmarriage ,

Thanks for sharing with us.

We used to have an issue with deletion a few versions back. However, that issue should have been resolved with the 1.6.0 as well.

So, could you please clear cache with the cache plugin you may be using and also the browser cache and try deleting the backup file(s) again?

Let us know how it goes.

Hi

Thanks. I did that but still can’t delete the old backup file.

Also BackupGuard seems to have reverted to its old trick of playing hide and seek in the left-hand menu. Sometimes it’s there and sometimes it isn’t: you just have to jiggle about until it reappears.

Dear @hughmarriage ,

Thank you for letting us know.

It’s strange since we cannot reproduce the same issue. We also haven’t received any other reports regarding the issue on new version.

Could you contact our support team separately at [email protected] and also send this thread link for reference?
We may need more information from you that shouldn’t be shared publicly.

Thank you beforehand.

Dear @hughmarriage ,

We have received your email. Thank you!

We will continue the communication with you via email and mark this thread as resolved.

I’m also having this issue. Both the bulk delete and the single (trash can icon) delete options do not work. I tried deleting my cache, nothing seems to help.

@omd2

Thanks. @backup-guard are on the case and looking through my website, so there should be a solution before too long.

Let’s hope!