UNABLE TO DELETE PLUGIN

@jdembowski want to help but my past reply was deleted. dont know why. i requested to come in chat because we wanted to use teamviewer. we have not done anything in our plugin but this guy is facing issue. he rated us 1 star there also i replied but that was also deleted. plz guide little i dont know what mistake i am doing my replies are being deleted this guy is really facing issue

@way2enjoy
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pasetbin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new.

thanks for guiding, @crib plz try with andrew advise and update

Thanks so much Andrew!!
I was puzzled why my review was deleted then I realized that that was not the place to look for support, hence this post.
I’m not very familiar with those tools, but I’ll have a go and post it here…
Cheers!

@crib can u plz update ??

marking as resolved