Unable to delete system user (WooCommerce Integratoin System User)

Hi @dkanika,

I tried the guides on WooCommerce support:

https://woocommerce.com/document/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/#section-1

The problem is, that I don’t see WooCommerce there.

Just to confirm, you’re not seeing the WooCommerce integration here?or here, correct? (Those are the links from our guide!). If so, can you share a direct link to where you’re seeing the WooCommerce user?

Alternatively, have you reached out to the Business support team?

Thanks!
-OP

I see Woo system user here: https://prnt.sc/ugwA4hltLYih

https://business.facebook.com/latest/settings/system_users?business_id=xxxxxxx

Don’t see it here, no: https://www.facebook.com/settings?tab=business_tools&ref=settings

I don’t see it here connected neither: https://business.facebook.com/latest/business_app_store/discover

Facebook support is unreachable…

Thanks

Hi @dkanika,

Please try clicking on that user, and on the assigned assets, click on Manage and remove access for all of the assigned assets. Please also try clicking on Revoke tokens.

If this doesn’t work, I suggest to keep trying to reach out to Facebook’s support.

Please keep us posted!

Thanks!
-OP