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Resolved hayourdheji01
(@hayourdheji01)

11 months, 3 weeks ago

I am unable to change product data in the dashboard (the buttons for the different tabs do nothing), so I cannot change inventory levels, alter the variation options, etc. I have disabled all plugins except for WooCommerce, but the issue remains the same.

This is happening on two different WordPress Login
I use a Croma Theme for the website

Below is the Status Report

` WordPress Environment WordPress address (URL): https://main.taiwoomotunde.com Site address (URL): https://main.taiwoomotunde.com WC Version: 8.3.0 REST API Version: ? 8.3.0 WC Blocks Version: ? 11.4.8 Action Scheduler Version: ? 3.6.4 Log Directory Writable: ? WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.2.13 PHP Post Max Size: 516 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 8.4.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.3.0 WC Database Prefix: wp_ Total Database Size: 23.36MB Database Data Size: 20.38MB Database Index Size: 2.98MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine 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InnoDB wp_options: Data: 2.28MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 1.52MB + Index: 0.58MB + Engine InnoDB wp_posts: Data: 0.52MB + Index: 0.06MB + Engine InnoDB wp_revslider_css: Data: 0.14MB + Index: 0.02MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.14MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 0.41MB + Index: 0.02MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.48MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + 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Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.14MB + Index: 0.11MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts album: 8 attachment: 218 event: 4 foogallery: 7 nav_menu_item: 9 page: 26 post: 13 product: 8 revision: 99 video: 8 wpcf7_contact_form: 1 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (14) Contact Form 7: by Takayuki Miyoshi – 5.8.3 Copy & Delete Posts: by Copy Delete Posts – 1.4.4 Croma Music: by IronTemplates – 3.5.11 Essential Grid Google Fonts Addon: by ThemePunch – 1.1.1 Essential Grid Social Media AddOn: by ThemePunch – 1.0.3 Essential Grid: by ThemePunch – 3.0.19 FooGallery: by FooPlugins – 2.3.3 Iron Demo Importer: by IronTemplates – 1.8 WPBakery Page Builder: by Michael M – WPBakery.com – 7.0 Slider Revolution: by ThemePunch – 6.6.16 Simple Page Ordering: by 10up – 2.6.3 Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.0 WooCommerce: by Automattic – 8.3.0 (update to version 8.3.1 is available) Wordfence Security: by Wordfence – 7.10.7 Inactive Plugins (3) Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3 Hello Dolly: by Matt Mullenweg – 1.7.2 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Settings API Enabled: ? Force SSL: – Currency: NGN (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: ? HPOS feature enabled: ? Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – WC Pages Shop base: #913 – /shop/ Cart: ? Page not set Checkout: ? Page not set My account: ? Page not set Terms and conditions: ? Page not set Theme Name: Croma Version: 3.5.12 Author URL: https://irontemplates.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: croma/woocommerce/single-product/review.php version – is out of date. The core version is 2.6.0 croma/woocommerce/single-product/tabs/tabs.php version – is out of date. The core version is 3.8.0 croma/woocommerce/single-product-reviews.php version – is out of date. The core version is 4.3.0 Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-virtual-downloadable product-external-affiliate settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-12-11 11:30:52 +00:00 Options: ? Notes: 72 Onboarding: skipped Action Scheduler Complete: 232 Oldest: 2023-11-13 11:31:58 +0000 Newest: 2023-12-11 07:36:28 +0000 Failed: 2 Oldest: 2023-11-13 15:26:13 +0000 Newest: 2023-11-23 12:27:02 +0000 Pending: 2 Oldest: 2023-12-11 07:37:28 +0000 Newest: 2023-12-11 12:11:40 +0000 Status report information Generated at: 2023-12-11 07:37:05 +00:00 `

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Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

11 months, 3 weeks ago
Hey @hayourdheji01,

Thanks for reaching out!

It looks like you are having some issues with changing the Product data, is this correct?

Does this occur when editing an exisiting product, or when adding a new product (or both)?

Also, can you clarify if this is a new issue that recently popped up? If so, do you recall any updates/changes made to your site/server before this first surfaced (theme/plugin updates, newly installed theme/plugins etc.)?

I am unable to change product data in the dashboard (the buttons for the different tabs do nothing),

Are these buttons greyed out, or are you seeing any errors when trying to make any changes to the product data? Can you please share a screenshot of what you are currently seeing on your end so that we can better understand.

Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Additionally, would you mind sharing the following:
- Fatal Error Log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.
- Console Errors: Please share any errors you may identify when inspecting the console on the page experiencing the issue.
You can read more about?using your browser console to identify errors here.

Cheers!
Thread Starter hayourdheji01
(@hayourdheji01)

11 months, 3 weeks ago

Thanks @beautyofcode

It looks like you are having some issues with changing the Product data, is this correct?
Yes I am having issues with the product data

Does this occur when editing an existing product, or when adding a new product (or both)?
It occurs when adding a new product and editing an existing one.

Also, can you clarify if this is a new issue that recently popped up? If so, do you recall any updates/changes made to your site/server before this first surfaced (theme/plugin updates, newly installed theme/plugins etc.)?
I just started the website and I just got to the product section
No new plugins were activated or installed during this time

Are these buttons greyed out, or are you seeing any errors when trying to make any changes to the product data? Can you please share a screenshot of what you are currently seeing on your end so that we can better understand?

All the buttons are greyed out and can see anything in the section boxes

The Fatal Error Log

2023-11-14T11:40:30+00:00 CRITICAL Uncaught TypeError: array_merge(): Argument #5 must be of type array, null given in /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/widgets.php:1346
Stack trace: 0 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/widgets.php(1346): array_merge(Array, Array, Array, Array, NULL) 1 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api/endpoints/class-wp-rest-sidebars-controller.php(300): retrieve_widgets() 2 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api/endpoints/class-wp-rest-sidebars-controller.php(97): WP_REST_Sidebars_Controller->retrieve_widgets() 3 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api/class-wp-rest-server.php(1160): WP_REST_Sidebars_Controller->get_items_permissions_check(Object(WP_REST_Request)) 4 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api/class-wp-rest-server.php(1041): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/wp/v2/sidebars’, Array, NULL) 5 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api.php(551): WP_REST_Server->dispatch(Object(WP_REST_Request)) 6 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api.php(2918): rest_do_request(Object(WP_REST_Request)) 7 [internal function]: rest_preload_api_request(Array, ‘/wp/v2/sidebars…’) 8 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/block-editor.php(750): array_reduce(Array, ‘rest_preload_ap…’, Array) 9 /home2/taiwoomo/main.taiwoomotunde.com/wp-admin/widgets-form-blocks.php(26): block_editor_rest_api_preload(Array, Object(WP_Block_Editor_Context)) 10 /home2/taiwoomo/main.taiwoomotunde.com/wp-admin/widgets.php(32): require(‘/home2/taiwoomo…’) 11 {main}

thrown in /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/widgets.php on line 1346

2023-11-14T11:40:50+00:00 CRITICAL Uncaught TypeError: array_merge(): Argument #5 must be of type array, null given in /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/widgets.php:1346
Stack trace: 0 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/widgets.php(1346): array_merge(Array, Array, Array, Array, NULL) 1 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api/endpoints/class-wp-rest-sidebars-controller.php(300): retrieve_widgets() 2 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api/endpoints/class-wp-rest-sidebars-controller.php(97): WP_REST_Sidebars_Controller->retrieve_widgets() 3 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api/class-wp-rest-server.php(1160): WP_REST_Sidebars_Controller->get_items_permissions_check(Object(WP_REST_Request)) 4 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api/class-wp-rest-server.php(1041): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/wp/v2/sidebars’, Array, NULL) 5 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api.php(551): WP_REST_Server->dispatch(Object(WP_REST_Request)) 6 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/rest-api.php(2918): rest_do_request(Object(WP_REST_Request)) 7 [internal function]: rest_preload_api_request(Array, ‘/wp/v2/sidebars…’) 8 /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/block-editor.php(750): array_reduce(Array, ‘rest_preload_ap…’, Array) 9 /home2/taiwoomo/main.taiwoomotunde.com/wp-admin/widgets-form-blocks.php(26): block_editor_rest_api_preload(Array, Object(WP_Block_Editor_Context)) 10 /home2/taiwoomo/main.taiwoomotunde.com/wp-admin/widgets.php(32): require(‘/home2/taiwoomo…’) 11 {main}

thrown in /home2/taiwoomo/main.taiwoomotunde.com/wp-includes/widgets.php on line 1346

Thanks Roxy S
I hope to hear from you soon

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

11 months, 3 weeks ago

Hey @hayourdheji01,

Thanks for providing additional context, as well as the fatal error log.

Hmm, this is not something I am able to reproduce on my test site, as the “Product data” text and input fields are being displayed as expected:

Would you mind checking for any console errors on the “Product edit” page and share these with us here? It might provide some helpful information on what may be causing the issue.

You can read more about?using your browser console to identify errors here.

Looking forward to your response!
Thread Starter hayourdheji01
(@hayourdheji01)

11 months, 3 weeks ago
This is a snapshot of the console log errors

Here You go Roxy
Thanks
- This reply was modified 11 months, 3 weeks ago by Yui. Reason: credentials cleared
Moderator Support Moderator
(@moderator)

11 months, 3 weeks ago

@hayourdheji01
Please do not offer anyone to log in onto your site’s backend.
Also as this is a public forum and you have exposed your login credentials for about a hour, consider your site can be compromised.
Change your password immediately and take other security measures, such as monitoring your site files and logins.

Please note: noone on www.ads-software.com forums shall ever ask for login credentials.
Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

11 months, 3 weeks ago
Hey @hayourdheji01,

Please never share (or offer to share) login credentials here. This is a public forum and for the best interest of your sites security, this should never be shared. You can read more about this in the forum guidelines.

Checking the console errors, I see a mention of the “Essential Grid” plugin. Looking at your SSR, I can see that you have a number of Essential Grid related plugins enabled.

Can you see if temporarily deactivating these resolves the issue? If not, I’d suggest a full conflict test to see if any theme/plugin conflict is causing the issue.

If you do not want to test on your live site, you can use the free?Health Check?plugin which will allow you to deactivate plugins and switch themes while you’re still logged in, without affecting normal visitors to your site.

The support guide below shares helpful steps on how to perform a full conflict test:
- How to test for conflicts
Let us know how this goes!
Thread Starter hayourdheji01
(@hayourdheji01)

11 months, 3 weeks ago

Thanks, Roxy
I thought I was handling a private ticket i have changed my passwords.

I have tried all these and the issue persists, Are there any other solutions we can take?

The editable product data pops up for a second and when it loads completely, it greys out

Please I am running out of time here.
Saif
(@babylon1999)

11 months, 3 weeks ago
Hello @hayourdheji01,

I’m also not able to reproduce the issue not find recent reports about it.

Here are a few suggestions that might help:
- PHP 8.2 is still considered experimental by some hosting providers, so it might be worth trying to downgrade to 8.1 or 8.0 to check if it’s causing the issue.
- Most of the errors so far are related to the WordPress core. The issue could stem from a corrupted file or something similar. Fortunately, WordPress offers an option to reinstall the current version in case something went wrong during the installation process. You can find this option here:https://d.pr/i/JyyCmv
- Lastly, the problem could be browser-based. Have you tried switching browsers? Preferably something without extensions.
Let us know how it goes!
Thread Starter hayourdheji01
(@hayourdheji01)

11 months, 3 weeks ago

Thanks, i changed the browser i was using and i could edit the product data

Thanks for your responses
It went a long way

xue28 (woo-hc)
(@xue28)

11 months, 3 weeks ago

Hi @hayourdheji01

We’re glad that changing the browser you are using resolved your issue here! ??

I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

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