Unable to download PDFs

  • Resolved cgonzalez1

    (@cgonzalez1)


    3 years, 3 months ago

    When I go to download a PDF a message pops up that states ” “PDF name” cant be downloaded securely”. This happens to multiple PDFS on my website however I cant seem to be able to pin point the problem. Please help.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    I tested the link above and I get a popup window asking for some details before downloading the pdf files. Is that the correct process? I did not test the download option.

    Also, you have mixed content issue in your site. This might be cause of this issue.

    You can use the following link to help you troubleshoot this issue and more.
    https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/

    Let me know how you go.

    Regards.

    • This reply was modified 3 years, 3 months ago by mbrsolution.
    Thread Starter cgonzalez1

    (@cgonzalez1)

    Hi mbrsolution, I would like the user to fill out a small form asking for there email, name, and if they will like to receive updates and emails. Then they are given the download. Thank you for the link I will follow the instructions and get back to you asap

    Thread Starter cgonzalez1

    (@cgonzalez1)

    Update: I followed the link you gave to me and looked around a lot of solutions I found to my problem was simply go to general settings and put https instead of http where it prompts me for my WordPress address URL and when I changed it to https, it still didn’t solve my issue unfortunately.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    I would like the user to fill out a small form asking for there email, name, and if they will like to receive updates and emails. Then they are given the download.

    What did you do to enable the above? What happens if you disable the form and allow the pdf file to be downloaded. Does this work?

    Regards.

    Thread Starter cgonzalez1

    (@cgonzalez1)

    Hi mbsolution, I have figured out the problem. Turns out a previously developer had written code in another area that was messing with the plug in. Thank you.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    This is great news ?? I am glad you managed to fix your issue. I am marking this thread as resolved.

    Enjoy the plugin.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Unable to download PDFs’ is closed to new replies.