Unable to drag & drop fields to add or rearrange

  • Resolved vincentscarrubba

    (@vincentscarrubba)


    1 week, 2 days ago

    I have a new site in staging, and am unable to add new fields or rearrange existing ones. Does not matter which template I use. If I start with a blank form, I cannot add any fields.

    It’s not a browser settings issue, I’ve tried Chrome, Brave, and Edge, on multiple computers. I’m thinking it’s a WordPress setting for this site, as there are two other sites that I can edit forms fine. But I don’t know what setting could disable this. Any help?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @vincentscarrubba,

    Thanks for reaching out, and I’m sorry to hear about the issue with adding or rearranging fields in your form.

    When you get a chance, could you please try following the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if this helps resolve the issue?

    If the issue persists, please share the details from WPForms > Tools > System Info (screenshot). This information may help us reproduce the issue and provide further guidance.

    Thanks!

    I had exactly the same problem and used WP Debugging to determine that it was because I had selected a Site language of English (UK) rather than English (United States) in my WP Settings. As soon as I reset to the English (United States) all worked fine!

    Scratch that about Site Language. Drag and Drop in WP Forms only works when WP Debugging is activated!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @snarg53,

    Thanks for the details!

    When you get a chance, could you please try following the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if this helps resolve the issue?

    If the issue persists, please share the details from WPForms > Tools > System Info (screenshot). This information may help us reproduce the issue and provide further guidance.

    Thanks!

    I found that it was a plugin called Softaculous Pro that was causing the problem. Removed that and all is working fine. Thanks

    Thread Starter vincentscarrubba

    (@vincentscarrubba)

    There was an update, and now it’s working. Didn’t make any other changes.

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @vincentscarrubb and @snarg53,

    It’s great to hear that you identified the cause of the issue, and the conflict was resolved with an update.

    It looks like this post is marked as resolved. If you need any further assistance with WPForms Lite, don’t hesitate to reach out. We’re here to help!

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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