Unable to edit documents/articles

  • Resolved dualilani

    (@dualilani)


    2 years, 2 months ago

    Hello,

    We are unable to edit previously created documents/articles. Edit Docs returns to a blank screen. However, we can edit newly published articles. Please see screenshot: https://imgur.com/KvqPmJK

    Our WordPress is updated to the latest version that is 6.0.2. All the plugins and themes on our site are also updated. Our site is deployed on PHP 8.

    We are using the latest version of BetterDocs which is 2.1.6. Currently theme ‘Divi’ is activated on our site.

    Please help us to fix this!

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @dualilani

    I hope you are doing well. That’s very strange, here I have just checked with the same scenario, but all my previous docs are editable. I can’t reproduce the issue here. So I request you please contact here so that I can check with my DEV team about the issue.

    I am waiting for your valued response.
    Have a nice day.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @dualilani

    I hope you are doing well. Thanks for contacting us; our support team has already replied to your issue, and we hope everything is ok now.

    Thank You.
    Have a nice day.

Viewing 2 replies - 1 through 2 (of 2 total)
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