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Resolved furtherfoundation
(@furtherfoundation)

4 years, 11 months ago

Hello.

We were in contact about a month ago for the same reasons.
Although the issue wasn’t resolved, I was able to briefly update the CSV files on the charts that I needed. But, the client has new updates and the same issues are occurring (never really stopped other than that brief window…after I updated the CSVs, I couldn’t edit them again.)

This is the previous thread, to refresh your memory: https://www.ads-software.com/support/topic/cant-edit-items-in-library/

I need to make sure that this is resolved this time. The client has indicated that they will need to update these charts as new data arrives, which can happen fairly frequently throughout the year.

You mentioned possible JS errors and conflicts with other plugins. How can I determine if this is the issue? Or how can I troubleshoot further?

Thanks for your help, again!

C.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor contactashish13
(@rozroz)

4 years, 11 months ago

@furtherfoundation you can disable all plugins and revert to the default WP theme to make sure there is no conflict. You can switch on the developer console in the browser to see if there is a JS error mentioned there and share a screenshot of that along with a screen recording of what you see in the chart library page. That would allow us to help you.

Thread Starter furtherfoundation
(@furtherfoundation)

4 years, 11 months ago

Hi,

Starting with the developer console, it is showing JS errors; screen capture is here: https://texaslandtrustcouncil.org/wp-content/uploads/2019/12/Screen-Shot-2019-12-11-at-12.28.34-PM.png

this is video of what the error looks like in the visualizer library…all chart previews are missing except one. if i click the edit button(s), it shows the spinning blue “working” icon indefinitely. The only way to exit that pop-up is to click on the right side, outside of it. video here: https://texaslandtrustcouncil.org/wp-content/uploads/2019/12/Screen-Recording-2019-12-11-at-12.29.50-PM.mov

i turned off all plugins except the ones that appear to be connected with the7 theme, the error still occurs, even in a private window: https://texaslandtrustcouncil.org/wp-content/uploads/2019/12/Screen-Recording-2019-12-11-at-12.40.11-PM.mov

i HAVE NOT reverted to the basic theme because i am VERY HESITANT that that could wreck the entire site if I do so. can you confirm that that isn’t a possibility before I do so? This is a live site and it’s quite large. I can’t risk something like that happening. I could likely create a back-up if necessary, to be safe, but need to know how to proceed.

BTW all plugins, the7 theme, and WP version itself are all up to date and current. This was happening before the last round of updates, which i just did yesterday.

Plugin Contributor contactashish13
(@rozroz)

4 years, 11 months ago

@furtherfoundation can you do this on a clone site? It looks like one of the charts is misbehaving, thus causing all charts to stop loading. You may have to delete the last chart you created (or delete one by one till all charts load).

Plugin Contributor contactashish13
(@rozroz)

4 years, 11 months ago

We haven’t heard from you in sometime so marking this as Resolved. If you continue to face an issue, please create a new ticket. We’d be happy to help.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Unable to edit existing charts & graphs’ is closed to new replies.