• Resolved digitalalchemyst

    (@digitalalchemyst)


    When i create a listing, view the preview and then click ‘Edit’ I am presented with a page that only has the privacy policy tickboxes on it. So the entire listing form is missing. This makes it impossible for any user to edit a listing. Most users will hit this issue, so it is currently rendering a large section of our site unusable.

    This also happens when you click on edit listing from the dashboard.

    I’ve raised this with support over two weeks ago and although they were great in fixing another issue, I have so far had no acknowledgement at all from them about this particular issue and they have gone completely silent on me, leaving me in a terrible situation.

    Its a shame, as the plugin is great and the support was initially great, but now its just radio silence and I’m left to fend for myself with a broken plugin.

    I really don’t want to remove this plugin, but if this cannot be resolved, i will sadly be forced to uninstall this great looking plugin and seek out another one, just because of this seemingly smalll but fundamental issue, wasting months of my time setting this up and styling it etc. That would be such a shame.

    So ultimately, please can someone from support respond to me?

    The page I need help with: [log in to see the link]

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  • Plugin Support Rafiz Sejim

    (@rafizsejim)

    Greetings,

    The last time we heard from you was on 16th March -> https://prnt.sc/10v9l03. We weren’t silent, we just never got your reply. Our developers did apply the fix but something went wrong I suppose as I see it is still not working. Since we didn’t get a response we assumed everything was fine.

    Nonetheless, we are working on it and will get back to you as soon as the matter gets resolved.

    Sorry for the trouble.

    Regards,

    Plugin Support Rafiz Sejim

    (@rafizsejim)

    Issue is being taken care on the site.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to Edit Listings and Support Have Gone Silent’ is closed to new replies.