Unable to edit my site, Javascript gone.

Howdy, howdy!

I know this may sound odd and I’m not sure if you have already tried but deactivate all plugins to see if that resolves the issue and be sure to clear any and all caches if you are using a plugin for that.

If that doesn’t work then it could mean that files were not written/saved properly and you will have to use S/FTP in order to upload the files to the server, host, site – sorry there are so many ways of saying to the computer that displays the site to the world.

Just tried deactivating all plugins again. issue still remains. I was able to edit my site a few weeks ago. Then I did all my updates updated and now my site is not able to be edited. What files do you mean.

I received a message from my hosting provider that this is a WordPress problem and “It also been determined that the issue occurs due to a coding error”. So what I did was connected filezilla and downloaded a fresh version of 4.9.8 thinking maybe the issue was with the update and direct reinstall. However the problem still exists. I’ve done everything now at my end I can think of, other than a complete rebuild of my site. One option I have been made aware of is to revert back to the WordPress version prior. I cant be the only one with this issue though if its a coding error. HELP.

Performed a Health check However I don’t know how to understand the results

WordPress
Version 4.9.8
Language en_US
Home URL https://freebirdsafetyservices.ca
Site URL https://freebirdsafetyservices.ca
Permalink structure /%postname%/
Is this site using HTTPS? Yes
Can anyone register on this site? Yes
Default comment status open
Is this a multisite? No
User Count 7
Communication with www.ads-software.com www.ads-software.com is reachable
Create loopback requests The loopback request to your site completed successfully.
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Installation size
Uploads Directory 1.22 GB
Themes Directory 27.61 MB
Plugins Directory 154.74 MB
Database size 64.76 MB
Whole WordPress Directory 4.08 GB
Total installation size 4.15 GB
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Drop-ins
Drop-ins are single files that replace or enhance WordPress features in ways that are not possible for traditional plugins
advanced-cache.php Advanced caching plugin.
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Active Theme
Name Vantage
Version 1.7.14
Author SiteOrigin
Author website https://siteorigin.com/
Parent theme Not a child theme
Supported theme features post-thumbnails, jetpack-responsive-videos, automatic-feed-links, siteorigin-panels, menus, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, custom-logo, title-tag, infinite-scroll, siteorigin-template-settings, siteorigin-premium-no-attribution, siteorigin-premium-ajax-comments, widgets
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Other themes (6)
Construction Realestate (construction-realestate) Version 0.3.5 by Buywptemplates
OceanWP (oceanwp) Version 1.5.30 by Nick
Seos Football (seos-football) Version 1.1.6 by Tsvetomir Tsvetanov
Twenty Fifteen (twentyfifteen) Version 2.0 by the WordPress team
Twenty Seventeen (twentyseventeen) Version 1.7 by the WordPress team
Twenty Sixteen (twentysixteen) Version 1.5 by the WordPress team
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Must Use Plugins (1)
Health Check Troubleshooting Mode Version 1.5.0
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Active Plugins (39)
Akismet Anti-Spam Version 4.0.8 by Automattic
All In One Schema Rich Snippets Version 1.5.4 by Brainstorm Force
Background Videos for SiteOrigin Page Builder Version 1.0.0 by BG Stock, theeighth
Black Studio TinyMCE Widget Version 2.6.2 by Black Studio
Classic Editor Version 0.5 by WordPress Contributors
Contact Info Widget Version 2.6.2 by Riotweb.nl
Custom Facebook Feed Version 2.7.2 by Smash Balloon
Easy Video Player Version 1.1.7 by naa986
Health Check & Troubleshooting Version 1.2.1 by The www.ads-software.com community
Hello Dolly Version 1.7 by Matt Mullenweg
MetaSlider Version 3.10.0 by Team Updraft
Opening Hours Version 2.1.3 by Jannik Portz
Page Builder by SiteOrigin Version 2.9.1 by SiteOrigin
PDF Embedder Version 3.2 by Dan Lester
Profile Builder Version 2.9.1 by Cozmoslabs
Profile Builder – Customization Toolbox Add-On Version 1.0 by Cozmoslabs, Georgian Cocora
Really Simple SSL Version 3.1.1 by Rogier Lankhorst, Mark Wolters
Simple CSS Version 1.1 by Tom Usborne
Simple PDF Viewer Version 1.9 by WebArea | Vera Nedvyzhenko
Simple Tags Version 2.4.7 by Amaury BALMER
SiteOrigin CSS Version 1.2.3 by SiteOrigin
SiteOrigin Installer Version 0.1.3 by SiteOrigin
SiteOrigin Premium Version 1.5.1 by SiteOrigin
SiteOrigin Widgets Bundle Version 1.13.0 by SiteOrigin
Social Media Widget Version 4.0.6 by Noah Kagan
Tracking Code Manager Version 1.11.7 by IntellyWP
UpdraftPlus – Backup/Restore Version 1.15.2 by UpdraftPlus.Com, DavidAnderson
Use Google Libraries Version 1.6.2.3 by Jason Penney
Widgets for SiteOrigin Version 1.4.2 by wpinked
WooCommerce Version 3.5.0 by Automattic
WooCommerce PayPal Checkout Gateway Version 1.6.4 by WooCommerce
WooCommerce Services Version 1.17.1 by Automattic
Wordfence Security Version 7.1.16 by Wordfence
WordPress Popular Posts Version 4.2.0 by Hector Cabrera
WP-Optimize Version 2.2.4 by David Anderson, Ruhani Rabin, Team Updraft
WPForms Lite Version 1.4.9 by WPForms
WP Super Cache Version 1.6.4 by Automattic
Yoast SEO Premium Version 9.0.2 by Team Yoast
YouTube Version 12.2 by EmbedPlus Team
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Inactive Plugins (1)
Gutenberg Version 4.1.1 by Gutenberg Team
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Media handling
Active editor WP_Image_Editor_GD
Imagick Module Version Imagick not available
ImageMagick Version Imagick not available
GD Version bundled (2.1.0 compatible)
Ghostscript Version 8.70
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Server
The options shown below relate to your server setup. If changes are required, you may need your web host’s assistance.
Server architecture Linux 5.0.2.272-1 x86_64
PHP Version 7.1.15 (Supports 64bit values)
PHP SAPI apache2handler
PHP max input variables 1000
PHP time limit 30
PHP memory limit 256M
Max input time -1
Upload max filesize 256M
PHP post max size 256M
cURL Version 7.36.0 OpenSSL/1.0.1e
SUHOSIN installed No
Is the Imagick library available No
htaccess rules Custom rules have been added to your htaccess file
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Database
Extension mysqli
Server version 5.5.59-MariaDB
Client version 5.1.73
Database user freebirdsa357532
Database host sql5c0d.megasqlservers.com
Database name frwp_freebirdsafetyservices_ca_freebirdsa357532
Database prefix wp_
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WordPress Constants
These values represent values set in your websites code which affect WordPress in various ways that may be of importance when seeking help with your site.
ABSPATH /services/webpages/f/r/freebirdsafetyservices.ca/public/
WP_HOME Undefined
WP_SITEURL Undefined
WP_DEBUG Disabled
WP_MAX_MEMORY_LIMIT 256M
WP_DEBUG_DISPLAY Enabled
WP_DEBUG_LOG Disabled
SCRIPT_DEBUG Disabled
WP_CACHE Enabled
CONCATENATE_SCRIPTS Undefined
COMPRESS_SCRIPTS Undefined
COMPRESS_CSS Undefined
WP_LOCAL_DEV Undefined
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Filesystem Permissions
The status of various locations WordPress needs to write files in various scenarios.
The main WordPress directory Writable
The wp-content directory Writable
The uploads directory Writable
The plugins directory Writable
The themes directory Writable
The Must Use Plugins directory Writable

Hi @freebird6996,

You might get better debugging info by enabling it in wp-config.php. Edit it by FTP so that you can remove this after (it could crash the entire site if there are a lot of errors)

Add this to the bottom of wp-config.php, but before “/* That’s all, stop editing! Happy blogging. */”

define('SAVEQUERIES', true);
define('WP_DEBUG', true);
define('WP_DEBUG_DISPLAY', true);
define('SCRIPT_DEBUG', true);

Read more: https://codex.www.ads-software.com/Debugging_in_WordPress

Mine looks like this
/* That’s all, stop editing! Happy blogging. */

add what you said prior to this but it made things worse.

Hi @freebird6996,

It would definitely be worse if the site has errors, but it should be showing you the exact error messages on the screen. Then you can search the exact messages on Google, or paste here (or paste at https://pastebin.com/ if you have a lot).

This is what I can find that doesn’t look right to me

WordPress Constants
These values represent values set in your websites code which affect WordPress in various ways that may be of importance when seeking help with your site.

ABSPATH /services/webpages/f/r/freebirdsafetyservices.ca/public/
WP_HOME Undefined
WP_SITEURL Undefined
WP_DEBUG Disabled
WP_MAX_MEMORY_LIMIT 256M
WP_DEBUG_DISPLAY Enabled
WP_DEBUG_LOG Disabled
SCRIPT_DEBUG Disabled
WP_CACHE Enabled
CONCATENATE_SCRIPTS Undefined
COMPRESS_SCRIPTS Undefined
COMPRESS_CSS Undefined
WP_LOCAL_DEV Undefined

@freebird6996 those are optional and a few of those are constants I mentioned above to set to true in order to discover errors. Did any PHP errors show on the screen? The only way to fix it is to identify and fix those errors.

If no errors are showing on the screen, also check the developer’s console to look for any errors there. Here’s a guide on how to check:

https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/