Unable to edit some pages with WP Bakery

  • honkin

    (@honkin)


    3 years ago

    I have a number of pages that I cannot edit in WP Bakery. I mean, I click the Edit with WP Bakery button, the page opens, but there is no editing access. It seems absolutely random, so unsure what to do. Some pages give me the green pen so I can edit and some do not. What would cause this sort of behaviour?

    My version of WordPress is 5.5.6 running Infographer theme.

    cheers

    • This topic was modified 3 years ago by Yui. Reason: moved to fixing wordpress

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Yui

    (@fierevere)

    永子

    Since that is a commercial theme or plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    [support link]
    https://wpbakery.com/features/support/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Nitish

    (@takzaria)

    Hi honkin,

    Please check by disabling other plugin one by one and check if any plugin is conflicting or check wp bakery version is compatible with wp version.

    Thanks,
    Nitish

Viewing 2 replies - 1 through 2 (of 2 total)
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