Unable to enter credit card info

  • Resolved Criss Swaim

    (@cswaim)


    2 years, 4 months ago

    On my donate page, after the name & email fields are entered, the credit card number line is grayed out and will not allow entry of the number. This form worked as of 11/09, but today, 11/11, it is not working.

    Site is running WP 6.1, plugin 4.0.2 (free version)

    I have disconnected and reconnected to square. Changed the payment type from simple to donation…..None of these changes seem to make any difference.

    I also do not see the postal code field title….just a blank line below the cc number line

    • This topic was modified 2 years, 4 months ago by Criss Swaim.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Criss Swaim

    (@cswaim)

    I have tried to running with php versions 7.4 and 8.1 with the same results.

    Hi @cswaim,

    Thanks for using the plugin,

    I hope you are doing well, We have forwarded this to our technical team and we will get back to you.

    Thanks & Regards

    WP Experts Support Team

    I have had the same issue for about a week. Any update on this?

    Looks like this has been fixed. Thank you for the quick fix!!!

    Hi @besomeonedesign @cswaim,

    We have fixed this issue. Please update the plugin and let me know.

    Also, we would appreciate a kind and honest review.

    Thank you

    Thread Starter Criss Swaim

    (@cswaim)

    Thanks for resolving the entry issue @hamza1010. You ask for a kind review, but I must acknowledge that I am disappointed in the stability of this plugin. My client has had at least 3-5 days of outage in each 5 of the last 6 months where the plugin has failed to connect to Square. In the past I have encouraged them to upgrade to the premium, but with the history of outages, it will not happen soon.

    Now with the 4.0.4 release I am getting the following error in my development system.

    Warning: Undefined variable $gpay in C:\Data\www\sslwebsites\wp\wp-content\plugins\wp-easy-pay\views\frontend\parent_view.php on line 145

    You are in a very good position with your plugin, but it is the critical piece of online commerce and the stability must be better to truly be successful.

    Hi @cswaim,

    It seems like this warning is on the local environment because SSL must be required for the WP Easy Pay payment gateway.

    Please check it on your staging site and let me know if you still facing any issues.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
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