Unable to Generate Certificate After Backup Restored

  • Resolved jessmfelt

    (@jessmfelt)


    1 month, 1 week ago

    So I renewed the certificate tonight, then proceeded to update to the newest version of WordPress when I got a critical error. I had to restore a backup from the day before which didn’t have the new certificate info on it. Anyway, now I am trying to renew with the plugin again and it won’t let me finish.

    I get the following error:

    Something went wrong.

    Could not load settings. Try Again

    I try again, but get the same error. Even with using the “Reset” link at the top right. Is it maybe not allowing me to regenerate another certificate?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • soyoureawaffleman

    (@soyoureawaffleman)

    Hello. I have experienced a similar issue in the past (“Could not load settings. Try Again”) where the plugin running within WordPress Admin on my site threw an error because it could not access a resource. The reason it could not access the resource was because the host site didn’t have a valid SSL cert, so you have a chicken & egg situation.

    I found a way to make the browser ignore cert errors and the plugin managed to run successfully. I am running linux so I added a flag to the command line like this:

    /usr/bin/google-chrome-stable %U --ignore-certificate-errors

    Windows / Mac have their own alternatives that you can Google for. I hope that’s useful.

    Plugin Support jarnovos

    (@jarnovos)

    Hi @jessmfelt,

    Your website currently has a valid SSL certificate installed and loads correctly over HTTPS/SSL as a result, are you still experiencing these issues at the moment?

    Just let me know, we would be glad to assist further if needed.

    @soyoureawaffleman

    Thanks a lot for sharing your input here as well; much appreciated!

    Kind regards, Jarno

Viewing 2 replies - 1 through 2 (of 2 total)
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