unable to get access to dashboard

  • hi all i thought i would come to you for help
    as not getting any luck at all, now i’v cleared my cookies and my cache
    i go to loginto my wp-admin of my site and all i get is a page saying

    This page isn’t working at the moment hottunez-radio.com redirected you too many times
    now i don’t know what has happened…

    could any elaborate with help please

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter strawbs1989

    (@strawbs1989)

    i have renamed my current active theme and all i get is a blank site

    Redirects is mostly related to .htaccess file errors. Disable the file by renaming it temporarily and clear your C&C and try it again, if its still redirecting disable your plugins via the DBS, through your web hosting control panel and go from there.

    Thread Starter strawbs1989

    (@strawbs1989)

    i’v renamed .htaccess to .htaccess1 and i went to my website with/wp-admin
    i got 403 forbidden

    Moderator James Huff

    (@macmanx)

    Have you tried manually resetting your plugins yet?

    rename your .htaccess to .htaccess.bak, if issue persist rename back to .htaccess. Go to PHP MyAdmin, locate your database > options > plugins table> copy the plugins list and paste on a notepad> delete the plugins list and save your changes. Clear your C&C and try it again, check if your issue is resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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