Unable to get approved from Pinterest with difficulties in contacting the thier

Hi there @ramikamil ??

Thank you for reaching out!

Unable to get approved from Pinterest with difficulties in contacting the thier

From what I gather, you are using the Pinterest for WooCommerce plugin and encounter a The merchant’s domain URL is broken message, for not meeting the standards in the Merchant Guidelines. Correct?

Just to clarify, the site is not hidden behind a coming soon or maintenance page, correct? Pinterest will not be able to read the meta tag to confirm ownership unless the site is public.

Furthermore, how far were you able to go, when following our step-by-step getting started guide, linked directly here?

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.

We await your response to better assist you.

Hello…

Thanks for your reply.
I shared what you asked for in addition to some information in the started thread… I’ll share it again (to show how we faced broken links and help) with more flexibility. (check here)

So, you are right about the merchant! Our site is running & functions great. not hidden not broke and monitored 24/7. and there is no feedback or response from them.

The plugin setup and the connection seems to me it’s working well til the moment! and the ‘Save to Pinterest’ appeared.

Finally, I hope that i covered the subject with useful information.
Waiting your kind feedback.

Hi @ramikamil,

I’m afraid we do not have sufficient information to move forward. Please provide the following:

1. Your Pinterest username – the business account username
2. Your site systems status report – You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support”.
3. Your Pinterest log – you can find it in the dropdown WooCommerce > Status > Logs (Enable Debug Logging has to be turned on in Marketing > Pinterest > Settings for the log to be recorded).

You can share the information via quickforget.com. If you’re not comfortable sharing it here, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. (Include a link to this forum thread and your review, so we can keep track of what’s already been done)

For clarification, the previous links you shared only include a screenshot of the issue. That isn’t sufficient to move forward.

Thank you.

Hello again dear @sukafia!

I don’t know why the shared information didn’t show to you!
I’ll do it again as attachments. system status and the screenshots:

https://quickforget.com/s/714ca85f17128f30b001111d5393c840bc7bc985226e3f79

again: https://quickforget.com/s/f41bb62abf4ef1c664d369f585b255c049a61bed1a78e066

So, if this didn’t work let me know so I’ll share again.

Thanks

Hi @ramikamil,

Thanks for the additional information.

We’ve contacted the Pinterest team to take a deeper look at your account. We’ll let you know as soon as we have additional information.

We appreciate your patience.

Hi @ramikamil,

We’ve heard back from Pinterest support regarding your approval. You should be all set now! I see products populated on your hidden _products board on Pinterest. Are you seeing any errors now on the WooCommerce side, or are things working as expected?

Hello dear all…
Really thank you dear all… you are great a team & great people…

Regarding the red colors are gone now from Woocommerce & the Pinterest panel; appreciated. but I think there is a tinny thing that I was monitoring after your last message for some time, as attached there is a Verification merchant in progress and the button ‘See Details’ is not working!

https://quickforget.com/s/c4d36617bf20e51f0932a516cc227f185236f96ce408e13f

Hi Rami, glad that things are working now!

The link for “See details” is one within Pinterest itself, so it is not something we have control over. However, testing with our own account, the link leads to https://www.pinterest.com/business/hub/?show_vmp=true

This will open the “Become a verified merchant” panel if it has been closed. It will not do anything if the panel is already open. You may wish to give feedback to Pinterest via their help center.

As a next step, I recommend testing your checkout following our guide for tag health to ensure Pinterest receives conversion events from your site.

@darciemg Thanks for your coming by and for your kind information. indeed I go through what you mentioned and it was very helpful. I’ll try with them to see more about the unreachable details of merchant verification.
For now, I would like to thank you all @anastas10s, @darciemg, and a big thank you @sukafia for the kind continues support from the previous thread to here.
Hope all of you have a great weekend.

Hi @ramikamil

That’s great to hear! Thanks for letting us know. I am glad that we could address your issue.

Feel free to create a new topic here if you have any other questions..

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!