unable to get into my wp-admin account

  • jusolal

    (@jusolal)


    6 years ago

    I can’t get into either of my two wp-admin accounts. oldeworldelace.com/wp-admin and superiorquilts.com/wp-admin. Google suggested I delete cookies and browser cache but it didn’t work. What’s happening? Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    For more tips, see https://www.ads-software.com/support/article/login-trouble/

Viewing 1 replies (of 1 total)
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