Unable to get support on ManageWP website

  • Resolved Hello World Web

    (@biscuit1001)


    9 years, 6 months ago

    I realize this is an odd way to about getting support regarding the main product, but it’s been 9-10 hours since I put in a request on the ManageWP website (in fact I submitted two different requests, one through the “contact us” form, and one email to the email address I found on your Twitter account).

    I realize this is a weekend, and apparently you’re all located in Serbia, but 10 hours???

    I *would* submit a request from within the dashboard, but that’s the problem, I can’t login. I set up 2FA when you first offered it and it’s always worked fine for me. Suddenly I’m not getting the SMS with my login code. I’ve tested my texts and they’re working fine receiving from a variety of other sources.

    I went looking on your website to see if something has changed, and noticed that it now says that 2FA is only available through the business plan (you can’t be serious?). I have a free plan and had no problem signing up for it and using 2FA for months now.

    Is this why I’m suddenly locked out of my account? The lack of support certainly doesn’t make me want to continue with you, even on a free/test basis, much less pay money for a service with no support.

    https://www.ads-software.com/plugins/worker/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there!

    We talked over Twitter and gotten in touch with you over email. Just for the record, for some reason our emails were not getting through to you.

    We’ve sorted out the issue with the 2FA and we’re looking into the email issue, so I’ll mark this ticket as resolved.

    Have a great day!
    Nemanja

    I upgraded to the pro version but the Manage WP dashboard will not let me access the premium features that I paid for and THREE SUPPORT TICKETS have gone unanswered to address the problem.

    Their site doesn’t work correctly either and when their interface takes me to the site login page, my CORRECT login does not work at all, although it works fine outside of Manage WP.

    Hello @cskitchens,

    Please see my reply on this matter: https://www.ads-software.com/support/topic/might-be-good-but-their-payment-system-isnt?replies=2

    You bought Standard plan, and this plan doesn’t have Clone tool included, that is why you are getting these errors.

    We have taken care of all of your tickets, I just re-checked your ManageWP Dashboard and both of your websites seems to be working fine.

    Please let me know if there is anything else I can help you with.

    Best Regards,
    Milan

Viewing 3 replies - 1 through 3 (of 3 total)
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