• Hello,

    I am trying to import Elementor Template file and I am getting the following error in console and the website display white screen error! THis occurs when I am trying to import JSON template file from Template >> Saved Template section from WordPress admin.

    An attempt was made to declare a non-UTF-8 encoding for JSON retrieved using XMLHttpRequest. Only UTF-8 is supported for decoding JSON.

    When I am adding template via elementor editor I see the following error in browser console :

    Object { message: "", code: "", data: [] }
    common.min.js:2:130353
        consoleError https://website.com/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.5.6:2
        notify https://website.com/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.5.6:2
        applyAfterCatch https://website.com/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.5.6:2
        onCatchApply https://website.com/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.5.6:2
    Uncaught (in promise) 
    Response { type: "basic", url: "https://website.com/wp-json/elementor/v1/site-editor/templates", redirected: false, status: 500, ok: false, statusText: "Internal Server Error", headers: Headers, body: ReadableStream, bodyUsed: false }

    Website has following version of Elementor activated:

    Elementor : Version 3.5.6( Upgrading the latest version breaks the site)
    Elementor Pro: Version 3.6.3 ( Unable to update this also as it will not work with commmunity version of Elementor Pro)

    I am unable to import the template files. Any insight and help would be appreciated.

    Thanks
    Dipak

    The page I need help with: [log in to see the link]

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