Unable to increase Event Ticket from ‘0’

We are having the same problem, and I’ve been in touch with the support crew, so hopefully somebody will fix this bug soon.

Meanwhile, I managed to track down the culprit, at least for our site (https://www.ncta.org). The culprit is the WordPress Classic Editor (our version 1.5, the latest) that seems to create a conflict with The Events Tickets version 4.11 and higher and does not allow ticket purchases. V.4.10 did not seem to have that problem. The Classic Editor plugin hasn’t been updated for 2 months since v1.5, but we updated the Events Tickets from v4.10 (where things were working fine) to the latest v4.11 and v4.11.1, and things broke. Again, the bug is a conflict between Classic Editor and Events Tickets v4.11 and higher, and clearly a bug in Events Tickets (and not Classic Editor).

We have temporarily disabled the Classic Editor, and things are working again now, however, this is not a long term solution on our end. I rather drop the Events Tickets and Events Calendar plugins, the Classic Editor is essential for us.

Hope this helps,
Carola Berger, PhD, CT
NCTA Webmaster

I got excited for a minute, but disabling The Classic Editor made no difference. Tried it in a different browser too, thinking it might be a caching issue.

It might still be a caching issue, if your site caches on the back-end as well. I had to clear all caches, browser and site. Then things worked again. But, since in our case it was one plugin, in your case it might be another plugin that’s causing the same problem. Try disabling them one by one. Clear caches, repeat. That’s how I figured out what was wrong for us.

Good luck,
Carola
NCTA Webmaster

Only problem is that I don’t have access to the server and there is no caching plugin on the site.

Bummer. But, if Classic Editor is still the culprit on your site, too, you may just have to wait till the next caching cycle on the server and see what happens. Your hosting provider should have info on the caching cycle.

That’s what I’m thinking too. Thanks so much for your input!

Hi All,

A quick chime in since I’m having the same issue. I’ve been working with Support but haven’t been able to fix it yet. I tried disabling Classic Editor and cleared Cache but sadly it didn’t help me. ??
Since this is holding up our ticket sells I ended up finding a temporary solution with another plug in.

My temporary fix is to use Ticket plugin called “Paypal Events” By Scott Paterson. It’s simple and only took a few mins to setup.
I was able to keep the same Event pages and use the short-code from “Paypal Events” to insert the Buy Ticket(s) section. At least now I can sell tickets again.
I hope Event Tickets can fix the issue for a more long term solution.

Cheers,
Jon

That’s very helpful Jon!
It’s good to have a backup solution, in case the conflict with Classic Editor can’t be resolved for us. Gutenberg drives me crazy.

Carola

Hi,

Thanks for reporting this issue and also Thanks @toscaida for reporting the Conflict.

We are aware of this issue now and we have notified our developers about this.

Meanwhile, I have a temporary patch that should resolve the issue for you while keeping the Classic Editor Plugin active.

https://gist.github.com/rafsuntaskin/b78fc6047ced8277bb56e8a757a10077

Paste this snippet within your themes function.php file. You may follow this guide for more details: https://support.theeventscalendar.com/739977-Best-Practices-for-Implementing-Custom-Code-Snippets

Please do check if works well for you and if possible I will suggest you to try it out in a staging environment first to avoid any other issues.

Let me know if you have further queries.

Best Regards
Rafsun

Hello — I’m having the same problem. Deactivating the Classic Editor doesn’t help.

Our license is up to date for Event Tickets Plus, but I can only download the current 4.11 version on my account. Does anyone know where to get the previous version that works?

Thanks

@rafsuntaskin I entered the code that you supplied but it still doesn’t work. When I click on the + sign to increase from 0 to 1, it simply refreshes the page.

https://roseburgchamber.com/event/66th-annual-awards-dinner/

Did anyone else try the patch?

@sethaugustus If you go to My Account > Downloads, click on the arrow next to the Version # of Event Tickets Plus, you will see other options.

Thank you @cheryls !!!!!

I rolled back to version 4.11.0 and it works!!!

I rolled back to 4.10.10 and got my client up and running again. Modern tribe tech support got back to me right away and repeated what @rafsuntaskin said above. Thanks again, @cheryls ! This has been a huge help.