Unable to insert download log entry in database.

  • Resolved filippolussana

    (@filippolussana)


    4 years, 6 months ago

    Every time my customers are trying to download the product from the order they will get: “Unable to insert download log entry in database.” I Tried to clone installation, deactivate all plugins, and put twenty twenty theme. Still the same issue.
    I tried to play with the download product settings but no luck.
    Deactivated and activated WooCommerce and also nothing changed.

    How can I solve this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hey there!

    I suspect this is something coming from your server. Can you please paste the Status Report here, so we have more information to go on?

    Thread Starter filippolussana

    (@filippolussana)

    Thank you for the reply.
    Here is the report:

    
### WordPress Environment ###

WordPress address (URL): https://www.tutumakerstudio.com
Site address (URL): https://www.tutumakerstudio.com
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: wpb1_
Total Database Size: 20.98MB
Database Data Size: 18.56MB
Database Index Size: 2.42MB
wpb1_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpb1_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpb1_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpb1_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_actionscheduler_actions: Data: 1.02MB + Index: 0.39MB + Engine InnoDB
wpb1_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_actionscheduler_logs: Data: 0.38MB + Index: 0.28MB + Engine InnoDB
wpb1_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_aiowps_failed_logins: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wpb1_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_cerber_files: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wpb1_cerber_sets: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpb1_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpb1_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpb1_db7_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpb1_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpb1_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_field_meta: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_nf3_upgrades: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wpb1_options: Data: 2.03MB + Index: 0.10MB + Engine MyISAM
wpb1_postmeta: Data: 5.94MB + Index: 0.22MB + Engine MyISAM
wpb1_posts: Data: 1.41MB + Index: 0.07MB + Engine MyISAM
wpb1_regenerate_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_sbi_instagram_posts: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wpb1_shortpixel_folders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpb1_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpb1_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpb1_usermeta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpb1_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpb1_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpb1_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpb1_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpb1_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpb1_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_yoast_indexable: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wpb1_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpb1_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpb1_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpb1_yoast_seo_meta: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wpb1_zoo_cw_global_config: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpb1_zoo_cw_product_attribute_swatch_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

al_product: 1
astra-advanced-hook: 1
attachment: 99
custom_css: 2
customize_changeset: 22
elementor_library: 15
inventory: 14
jetpack_migration: 2
nav_menu_item: 13
oembed_cache: 1
page: 14
post: 1
product: 18
product_variation: 15
request_quote: 2
revision: 396
shop_coupon: 1
shop_order: 10
shop_order_refund: 1
woo_discount: 4
woo_discount_cart: 1
wpcf7_contact_form: 15
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Astra Pro: by Brainstorm Force – 2.4.1
Classic Editor: by WordPress Contributors – 1.5
Contact Form 7: by Takayuki Miyoshi – 5.1.7
Contact Form CFDB7: by Arshid – 1.2.4.8
Cookie Notice: by dFactory – 1.3.1
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.3.9.3

Elementor Pro: by Elementor.com – 2.9.3
Elementor: by Elementor.com – 2.9.8
Email Templates: by Damian Logghe – 1.3.1.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
Smash Balloon Instagram Feed: by Smash Balloon – 2.4
Monitization: by Igor Glavatskiy – 1.0
Image optimization service by Optimole: by Optimole – 2.3.1
Perfmatters: by forgemedia – 1.4.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.23

WooCommerce Variation Swatches - Pro: by Emran Ahmed – 1.0.35 – Not tested with the active version of WooCommerce
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.80
WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.19
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.9
WooCommerce: by Automattic – 4.0.1
Yoast SEO: by Team Yoast – 14.0.4
WP Rocket: by WP Media – 3.5.1

### Inactive Plugins (7) ###

All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.3

Better Search Replace: by Delicious Brains – 1.3.3
Contact Form 7 Datepicker: by Aurel Canciu – 2.6.0
Duplicate Page: by mndpsingh287 – 4.2
Enable Media Replace: by ShortPixel – 3.3.12
FB Messenger Live Chat: by Zotabox – 1.5.0
Insert Headers and Footers: by WPBeginner – 1.4.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
redq_rental (redq_rental)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3110 - /tutus-for-hire/
Cart: #3100 - /cart/
Checkout: #3101 - /checkout/
My account: #3102 - /my-account/
Terms and conditions: #11509 - /terms-and-conditions/

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 2.4.3
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,125
Oldest: 2020-04-04 14:45:10 +0000
Newest: 2020-05-05 13:59:36 +0000

Pending: 3
Oldest: 2020-05-05 14:59:36 +0000
Newest: 2020-05-08 10:09:32 +0000
    Plugin Support RK a11n

    (@riaanknoetze)

    Thanks for that; Working through the error message you received, it sounds like a database migration might have occurred recently and some database tables are either missing or are using the wrong prefix. To remedy, have a look at these threads:

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Unable to insert download log entry in database.’ is closed to new replies.