Unable to insert download log entry in database.

  • Resolved jd

    (@janedilkes)


    6 years, 6 months ago

    This problem has just started. When someone tries to download a product, the error message “Unable to insert download log entry in database.” is shown, and the product is not downloaded.

    I have seen this topic, which has been marked as resolved:
    https://www.ads-software.com/support/topic/cannot-download-purchased-download/

    I have tried the suggestions on that topic.

    This problem is happening on all orders.

    Any idea what I can do about this?
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 31 through 39 (of 39 total)

  • Dropping the wc_download_log and re-activating woocommerce core plugin worked for us as well.

    This works.
    Thank you!

    Dropping the wc_download_log and re-activating woocommerce core plugin worked for us as well.

    Funciono para mi tambien

    Thanks for the tip! I made a short video of how to fix this in the database, so maybe someone else can fix it easily in a couple of minutes:

    Dropping the wc_download_log and re-activating woocommerce plugin worked for me as well.

    Thanks

    Can someone explain how to “drop” the wc_download_log. I have found it in MySQL but what do I do from there?

    Dropping wc_download_log, then deactivate and reactivate WooCommerce plugin worked for me as well. Thanks.

    Hi,

    Just a confirmation for anyone who gets on this thread.

    I did the same,

    1. I dropped the wc_download_log table,
    2. Re-activate the woo-commerce core plugin.

    This worked for us.

    hello
    i have the same problem i have re activate woocommerce but i have the same message :
    Impossible d’insérer l’entrée de journal de téléchargement dans la base de données.
    i am a beginner and i work on the child theme.
    Help me the paiement is ok but the dowload impossible with this message
    thanks

    Plugin Support abwaita a11n

    (@abwaita)

    Hi all!

    If you’re facing a similar issue, kindly create a new thread individually here – https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

    This is in line with the forum guidelines about existing threads with related issues.

    We’ll be happy to assist further.
    Thanks.

Viewing 9 replies - 31 through 39 (of 39 total)
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