Unable to Integrate with Facebook

Hi there,

I understand that it is not allowing you to connect your WooCommerce store with Facebook for WooCommerce and that is showing the “Oops! Something went wrong” generic error message.

First, please make sure you’ve updated to the latest version of the “Facebook for WooCommerce” plugin. That is important, so we can confirm that the code is trying to connect as expected.

If you still experience issues, it may be that your currency is not supported. If your WooCommerce default currency is not on this list, some folks have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterward. However, this isn’t an officially recommended workaround so we can’t guarantee that it will work.

If that doesn’t help, it looks like resetting the external business ID and re-connecting seems to do the trick in most cases:

1. Surf to https://<your-site>/wp-admin/options.php
2. Search for wc_facebook_external_business_id
3. Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string)
4. Go back to WooCommerce > Facebook and click “Get Started” again

Please keep in mind that the ‘wc_facebook_external_business_id’ WordPress option cannot be blank or contain non-Latin characters.

Feel free to get back to us anytime if you need further help.

Please can you confirm the exact URL to use in point 1. The Website is https://wwww.gogo-olive.com

Hi there,

Sure!

In this case, t would be https://www.gogo-olive.com/wp-admin/options.php

Can you explain how to search in WP Admin? This step

2. Search for wc_facebook_external_business_id

• This reply was modified 3 years, 4 months ago by traceymareephotography.

2. Search for wc_facebook_external_business_id ?

It’s going to depend on what OS you use. On Windows type machines I believe it is ctrl+f to bring up the text search box in your browser. For OSX, it would be ?+f

OK, I have done a browser search for the string “wc_facebook_external_business_id” and nothing is found.

It is not clear that it is a browser search on your instructions.

Please advise whats next?

Also, when you click on https://www.gogo-olive.com/wp-admin/options.php, it resolves to https://gogo-olive.com/wp-admin/

Which part of the site should I be on to do this search.

I must say, your instructions have not been very clear, sorry.

OK, I finally go there. So what should this string be in my case:

store-name-dfsdc3lck9k6q

ie what do I replace store-name with?

OK, please ignore my last 2 posts. I have completed all steps 1-3 and still have the same issue.

Please advise what is next.

Hi @traceymareephotography ,

OK, please ignore my last 2 posts. I have completed all steps 1-3 and still have the same issue.

Were you able to update wc_facebook_external_business_id through options.php on your site?

If the issue still persists, then we’d need to take a close look at your site.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hey @traceymareephotography,

We recently changed the login to access your WooCommerce account. We are asking all users to kindly create a WordPress.COM account (or use an existing one), which will replace your current WooCommerce.com login. For more in-depth details, please read our Support document (https://docs.woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/).

As you see from my previous note – I have created an account and cannot get in. I have now creates another account so what’s next. There is no option My Account > Support

This is getting so frustrating.

Please respond ASAP.

Please can you confirm why the reset password is not working?

Hi @traceymareephotography,

As you see from my previous note – I have created an account and cannot get in. I have now creates another account so what’s next. There is no option My Account > Support

Can you please confirm where you’re creating this account? I’m asking because I’ve run a search and there’s no WooCommerce.com or WordPress.com account connected to your [ email deleted. Do not do that ever again ] email address.

I’d recommend heading over to https://woocommerce.com/start/ to create an account first, before trying to submit a ticket.

• This reply was modified 3 years, 4 months ago by Jan Dembowski.