Unable to key info into Credit card checkout fields

Hi there @hutchman,

Thanks for reaching out!

Can you please send me a link to a product that I can add to cart and test your checkout?

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response in coding brackets.

Looking forward to hearing back from you!

Same issue here, and the Stripe gateway plugin is also broken with the latest Woocommerce upgrade. I have all the latest versions installed and my server was working just fine until 16:00 yesterday shortly after I upgraded Woocommerce to the latest version (bad move, on my part)…

Hey there @ttoaster

Please create your own thread here in the forums, including a link to the a product you are seeing your issue on, and your System Status report please.

Hi Elvira,
Apologies, I replied directly to the email rather than on this forum so it appears like you did not receive my reply; So…here it is:

Use any product from this page. Ice Cream Sandwiches would be easiest : https://butterandcream.secondplatformdev.com/decatur-order-form/

Here is the System Status info you requested:

{
### WordPress Environment ###

WordPress address (URL): https://butterandcream.secondplatformdev.com
Site address (URL): https://butterandcream.secondplatformdev.com
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
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Max Upload Size: 128 MB
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fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

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Admin Columns Pro: by AdminColumns.com – 5.2.1
Akismet Anti-Spam: by Automattic – 4.1.6
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WooCommerce Side Cart Premium: by XootiX – 2.4 – Installed version not tested with active version of WooCommerce 4.3.1
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Currency: USD ($)
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Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
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outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #160 – /flavors-and-desserts/
Cart: ? Page does not contain the shortcode.
Checkout: ? Page does not contain the shortcode.
My account: #607 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Kadence
Version: 0.7.11
Author URL: https://www.kadencewp.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 538
Oldest: 2020-06-23 08:37:49 -0700
Newest: 2020-07-22 01:02:35 -0700

Pending: 5
Oldest: 2020-07-22 15:56:03 -0700
Newest: 2020-07-28 16:20:55 -0700

`

Hi there, Any progress on this? Would like to launch the site next week

For me, it was because I wasn’t running the site over https.

@prophet108 – Yeah that’s not it.

I SERIOUSLY need a resolution to this issue. I need to launch the site and thins is the only thing holding me up.

So, I am using a custom Checkout page instead of the standard WooCommerce Checkout Page., Is that a problem with thins plugin?

Hi there @hutchman,

Thanks for your patience! This is what I see on your checkout page now:

Link to image: https://d.pr/i/NYTIUP

I haven’t tested Square payment form with custom checkout pages and we can’t guarantee such compatibility.

Can you please create a usual WooCommerce checkout page and verify how it’s displayed there? This will help us narrow the issue down.

Enjoy the rest of your day and stay safe!

Hi again Elvira. I did create a usual WC check out page and the the CC section does indeed display normally.

Hi there @hutchman,

Thank you for testing it for me!

I’d recommend reaching out to your custom page developer to get this fixed.

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Cheers!