• Resolved laurapward

    (@laurapward)


    I am currently running the Thesis theme on my site and want to switch to Amadeus. I have installed the theme, but not activated it. In the live preview, I customized everything and clicked “Save & Activate” – nothing happened. I went back to the Theme page and saw I needed to update the theme. I ran the update. Now when I click on live preview, I get a white screen with this message: Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 3072 bytes) in /home/quitwining/public_html/wp-includes/Requests/IRI.php on line 1018.

    Any advice?

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  • Suyogya Shukla

    (@themeislesupport)

    Hey Laura,

    Apologies for the late reply.

    If you’re seeing this error either suddenly (no specific task was done to cause the error) or frequently, try deactivating all plugins to rule-out a plugin-specific issue and try switching themes to rule-out a theme-specific issue.

    Otherwise, here are three ways to increase PHP’s memory allocation:

    1. If you can edit or override the system php.ini file, increase the memory limit. For example, memory_limit = 128M

    2. If you cannot edit or override the system php.ini file, add php_value memory_limit 128M to your .htaccess file.

    3. If neither of these work, it’s time to ask your hosting provider to temporarily increase PHP’s memory allocation on your account. Keep in mind that most decent hosting providers allocate 32 MB to PHP under each account, and most decent hosting providers allow users to temporarily increase the memory allocation. If your hosting provider won’t accommodate you, perhaps it’s time to find a new hosting provider.

    (in the above examples, the limit is set to 128MB)

    Hope it helps ??

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