Unable to load jQuery

Hi @giacomopapasidero I’ll try my best, but I need your help.

In order to find out what’s causing the issue (specifically in your WordPress installation) I need some technical info from you, so I’d appreciate if you could follow these steps:
1) Install and activate this plugin https://it.www.ads-software.com/plugins/simple-system-status/
2) Go to Tools (Strumenti) -> Simple System Status
3) Scroll at the bottom of that page
4) Click the button “Generate new URL”
5) Copy-paste the generated URL here, so I can directly access some status/debug info about your website and investigate the causes of this issue

Let me know if you can do that, thanks

Ciao Federico,
essendo non aggiornato questo plugin, è sicuro?
Il sito è attivo e non vorrei creare problemi ??

@giacomopapasidero just sent you an email

I am also getting this error.
The Simple System Status URL does not work in WP5.x – so here is the data:

### Begin Simple System Status ###

— WordPress Environment

Home URL: https://www.kathleendillard.com
Site URL: https://www.kathleendillard.com
WP Version: 5.1.1
WP_DEBUG: Disabled
WP Language: en_US
Multisite: No
WP Memory Limit: 256MB
WP Memory Limit Status: Not OK – Recommended Memory Limit is 64MB
WP Table Prefix: wp_
WP Table Prefix Length: 3
WP Table Prefix Status: Acceptable
WP Timezone: America/Denver, GMT: -6
WP Remote Post: wp_remote_post() works
Permalink Structure: /%postname%/
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed
Show On Front: page
Page On Front: Page For Posts:
## Theme Information ##

Theme Name: ILGM for Divi
Theme Version: 1.2
Theme Author: Divi theme examples
Theme Author URI: https://www.ilgm.com
Is Child Theme: Yes
Parent Theme: Divi
Parent Theme Version: 3.20.2
Parent Theme URI: https://www.elegantthemes.com/gallery/divi/
Parent Theme Author URI: https://www.elegantthemes.com

## Plugins Information ##

— Must-Use Plugins

:
:

— WordPress Active Plugins

404 to 301: 3.0.2 Joel James https://duckdev.com/products/404-to-301/
Akismet Anti-Spam: 4.1.1 Automattic https://akismet.com/
amr shortcode any widget: 3.7 anmari https://webdesign.anmari.com/shortcode-any-widget/
ARVE Advanced Responsive Video Embedder: 8.10.4 Nicolas Jonas https://nextgenthemes.com/plugins/arve-pro/
Auto Approve Comments: 2.6 Federico Andrioli https://github.com/fedeandri/auto-approve-comments
Better Search Replace Pro: 1.3.7 Delicious Brains https://bettersearchreplace.com
Change Admin Email Setting Without Outbound Email: 1.9.0 John Dee https://generalchicken.net/change-admin-email/
Code Snippets: 2.13.3 Shea Bunge https://github.com/sheabunge/code-snippets
Comment Approved: 1.6.1 Niels van Renselaar https://www.ads-software.com/plugins/comment-approved/
Complete Open Graph: 3.4.5 Alex MacArthur
Custom Facebook Feed Pro Business: 3.6.1 Smash Balloon https://smashballoon.com/custom-facebook-feed
Disable Gutenberg: 1.7 Jeff Starr https://perishablepress.com/disable-gutenberg/
Divi 100 Article Cards: 0.0.3 Elegant Themes https://elegantthemes.com/
Divi Booster: 2.8.3 Dan Mossop
Divi Dashboard Welcome: 1.2 Divi Life — by Tim Strifler
Divi Widget Builder: 1.0 Stephen James https://divi.space/product/divi-widget-builder
Donorbox Donation Form: 7.1.1 rebelidealist https://donorbox.org
Duplicate Page: 3.3 mndpsingh287 https://www.ads-software.com/plugins/duplicate-page/
Google Analytics Dashboard for WP (GADWP): 5.3.7 ExactMetrics https://exactmetrics.com
Google XML Sitemaps: 4.1.0 Arne Brachhold https://www.arnebrachhold.de/redir/sitemap-home/
Improved Save Button: 1.2.1 Label Blanc
Insert Headers and Footers: 1.4.3 WPBeginner https://www.wpbeginner.com/
IP Geo Block: 3.0.17.4 tokkonopapa https://www.ads-software.com/plugins/ip-geo-block/
Last Modified Timestamp: 1.0.4 Evan Mattson https://github.com/aaemnnosttv/last-modified-timestamp
Login LockDown: v1.7.1 Michael VanDeMar https://www.bad-neighborhood.com/
ManageWP – Worker: 4.7.7 GoDaddy https://managewp.com
Ninja Forms: 3.4.4 The WP Ninjas https://ninjaforms.com/
Ninja Forms – Conditional Logic: 3.0.24 The WP Ninjas https://ninjaforms.com/extensions/conditional-logic/
Ninja Forms – Layout & Styles: 3.0.25 The WP Ninjas https://ninjaforms.com/extensions/layout-styles/
Ninja Forms – PayPal Express: 3.0.14 The WP Ninjas https://ninjaforms.com/extensions/paypal-express/
Popup Builder: 3.1.7.1 Sygnoos https://popup-builder.com
Public Post Preview: 2.8.0 Dominik Schilling https://dominikschilling.de/wp-plugins/public-post-preview/en/
Show Dimensions in Library: 1.5 Janjaap van Dijk https://www.ads-software.com/plugins/show-dimensions-in-library/
Simple System Status: 1.0.0 Leo Gopal https://leogopal.com/
SiteOrigin CSS: 1.2.4 SiteOrigin https://siteorigin.com/css/
Soundcloud is Gold: 2.5.1 Thomas Michalak https://www.mightymess.com/soundcloud-is-gold-wordpress-plugin
Subscribe to Comments Reloaded: 190305 WPKube https://subscribe-reloaded.com/
Thank You Counter Button: 1.9.3 Vladimir Garagulya https://www.shinephp.com/thank-you-counter-button-wordpress-plugin/
User Login History: 1.7.0 Er Faiyaz Alam https://www.userloginhistory.com
User Role Editor Pro: 4.50.2 Vladimir Garagulia https://www.role-editor.com
WordPress Importer: 0.6.4 wordpressdotorg https://www.ads-software.com/plugins/wordpress-importer/
WP-Optimize: 2.2.13 David Anderson, Ruhani Rabin, Team Updraft https://getwpo.com
WP-PageNavi: 2.93 Lester ‘GaMerZ’ Chan https://lesterchan.net/portfolio/programming/php/
WP-RSSImport: 4.5.0 Frank Bültge, took77 https://de.www.ads-software.com/plugins/rss-import/
WP Mail SMTP: 1.4.1 WPForms https://wpforms.com/

— WordPress Inactive Plugins

Classic Editor: 1.4 WordPress Contributors https://www.ads-software.com/plugins/classic-editor/
Jetpack by WordPress.com: 7.1.1 Automattic https://jetpack.com
Ninja Forms – Mail Chimp: 3.1.7 The WP Ninjas https://ninjaforms.com/extensions/mail-chimp/
VaultPress: 1.9.8 Automattic https://vaultpress.com/?utm_source=plugin-uri&utm_medium=plugin-description&utm_campaign=1.0

## Server Environment ##

Server Info: nginx
Host: DBH: 209.15.20.250:3341, SRV: https://www.kathleendillard.com
Default Timezone: UTC
MySQL Version: 5.5.5-10.1.17-MariaDB

— PHP Configuration

PHP Version: 7.2.16
PHP Post Max Size: 100M
PHP Time Limit: 300
PHP Max Input Vars: 6144
PHP Safe Mode: No
PHP Memory Limit: 256M
PHP Upload Max Size: 100M
PHP Upload Max Filesize: 100M
PHP Arg Separator: &
PHP Allow URL File Open: Yes

— PHP Extentions

DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.

— Session Configuration

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path:
Use Cookies: On
Use Only Cookies: On

### End Simple System Status ###

i am experiencing the same issue on my site https://selectawebs.com, also using divi theme. i checked all my server and php configs and everything looks normal

@csgaraglino @yerfo would you be able to provide me with a temporary admin access to your website to run some tests?

I don’t seem to be able to reproduce the problem just by looking at the configuration provided by the “Simple System Status” plugin, so that’s not helping me to find and fix this issue.

Alternatively, if you don’t trust me accessing your website (which is understandable), could you provide me with a complete website backup (maybe made with Duplicator https://www.ads-software.com/plugins/duplicator/), so I can experiment locally on my computer without the risk of anything bad happening to your website?

Let me know if you can do that so we can agree on how to proceed, I’m afraid that I won’t be able to help otherwise,
thanks
Federico