• Resolved kwoxer

    (@kwoxer)


    I don’t know if the update to 3.8.1 is the reason. But I’m getting:

    Unable to load the Are You a Human PlayThru?. Please contact the site owner to report the problem.

    Also the integration in Contact Form 7 was very buggy and was just working if I play the CAPTCHA before once clicking submit. When hit Submit and getting the error message and then play the game correctly I’m never able anymore to send it.

    For me Contact Form 7 also never said a message has been sent. I don’t know which plugin isn’t working properly, but that’s really annoying.

    I really like this CAPTCHA. Please help me out with this bug.

    Thanks.

    https://www.ads-software.com/plugins/are-you-a-human/

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author areyouahuman

    (@areyouahuman)

    Hi kwoxer,

    So sorry to hear you’re having trouble! Can you give me the email address associated with your Are You a Human account? I’ll look into it.

    Thanks,
    Max

    Thread Starter kwoxer

    (@kwoxer)

    here was an email

    Plugin Author areyouahuman

    (@areyouahuman)

    Thanks for getting back to me. I just did a manual reset of your account, which should resolve this problem. Please let me know if you’re still experiencing any issues!

    Best,
    Max

    Thread Starter kwoxer

    (@kwoxer)

    Now nothing is shown up for me. No error but also no CAPTCHA.

    I made sure that PLAYTHRU is enable on Registration Form. So another idea?

    Plugin Author areyouahuman

    (@areyouahuman)

    Kwoxer, can you send me a link to the page on your site where PlayThru is supposed to be displayed? Thanks!

    Best,
    Max

    Thread Starter kwoxer

    (@kwoxer)

    Plugin Author areyouahuman

    (@areyouahuman)

    Hi Kwoxer,

    It looks like you have PlayThru set to Lightbox mode, which means the game displays after the “Register” button has been clicked. If you’d like it to display inline in your form, log into your account in the Portal (https://portal.areyouahuman.com) and change the Game Style for your site to Embedded.

    Hope that helps!

    Best,
    Max

    Thread Starter kwoxer

    (@kwoxer)

    Sure. Yeah forgot that you reseted it =/

    But now the error shows up again =/

    Thread Starter kwoxer

    (@kwoxer)

    Still not working =/

    uhm is there something special about my site?

    Plugin Author areyouahuman

    (@areyouahuman)

    Sorry for the trouble, kwoxer! The team is looking into it and will get back to you soon.

    Thanks,
    Max

    Plugin Author areyouahuman

    (@areyouahuman)

    Hi kwoxer,

    We just pushed out a code fix that I believe should address this issue. Can you try changing to Lightbox mode, saving your changes, and then switching back to Embedded? My apologies for all the back and forth.

    Thanks,
    Max

    Thread Starter kwoxer

    (@kwoxer)

    Just actived your plugin and disabled the re-CAPTCHA plguin. Now it seems to work.

    Could you explain what the issue was? Something trivial or how was the solution. Really looking forward for a explaination. Thanks. Hope it now keep on working.

    PS: Maybe a reason why it was bugged. I played around with Contact Forms 7. Somehow your plugin didn’t work properly with it. Well I don’t like CF7 so I won’t test it again. Just maybe for you as a possible reason.

    Thanks for the great plugin anyway.

    Plugin Author areyouahuman

    (@areyouahuman)

    Hey Kwoxer,

    Glad things are working! Essentially, there was a bug in the code that migrated users’ settings on our site into our master database, which caused migration to happen incorrectly for a small percentage of users. We updated our migration script and the issue was resolved.

    Sorry to hear you’re having issues with CF7! If you do want to use CF7, I’d be happy to look into those issues as well.

    Thanks again, and please let me know if there’s anything else I can do for you.

    Best,
    Max

    Thread Starter kwoxer

    (@kwoxer)

    Well as I tried AYAHP for CF7 it just worked when I solved the quiz before I hit the submit button.

    If game was not correctly solved and just not solved, there came an error I don’t know exactly which text it was. But it was bugged that. Solving the quiz now and hitting Submit didn’t work. Just reload helped my in that case. I don’t know if that’s a normal behaviour.

    Furthermore I think CF7 is a little bit bugged. When I tried it and submited something. I didn’t get any feedback that it was actually submitted. So yeah it’s not useful for me.

    If you have an idea why CF7 has such a strange behaviour for me, I’m willing to retest it with AYAHP, because I think submit wit ha CAPTCHA is a good choice.

    Thanks.

    Hi there,
    While integrating this captcha I am facing some issue.
    What I have done is that simply downloaded this plugin and made changes in keys and uploaded to enyota.co.in and it is working.
    But same code I have uploaded to melearning.university, but It is showing error like
    Unable to load the Are You a Human PlayThru?. Please contact the site owner to report the problem.

    Also I have added new site name melearning.university on dashboard and made changes in keys but no result same error.

    Can you please suggest me what may be the issue.

    links are:
    https://melearning.university/ayah/
    https://enyota.co.in/ayah/

    Any help would be appreciated.

    Thanks in advance.

    Regards,
    Pankaj Singh

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘Unable to load the Are You a Human PlayThru’ is closed to new replies.