unable to log in

  • nkwebdesign

    (@nkwebdesign)


    1 year ago

    I am unable to log in using

    domain.com/wp-admin

    but was able to log in using softaculous WordPress management.

    I disactive all plugins and still was unable to log in

    I got

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Alexander

    (@alextonio22)

    Hi nkwebdesign,

    I understand your concern and appreciate your detailed explanation of the issue you’re facing. Let’s start by checking a few key areas to identify and resolve the Internal Server Error you encountered.

    1. Check the Error Logs

    • Access your hosting account’s control panel and navigate to the file manager or the specific error log section.
    • Look for any entries in the error logs that correspond to the time when you experienced the Internal Server Error. These logs often provide valuable information about the cause of the issue.

    2. Increase PHP Memory Limit

    • To address potential memory-related problems, let’s increase the PHP memory limit. Edit your wp-config.php file, which is located in the root directory of your WordPress installation.
    • Add the following line near the top of the file, just after the opening <?php tag: define('WP_MEMORY_LIMIT', '256M');
    • This adjustment raises the PHP memory limit to 256 megabytes. Feel free to adjust this value based on your hosting environment.

    3. Check .htaccess File

    • Your .htaccess file might be causing the Internal Server Error. Access your site’s root directory via the file manager.
    • Locate the .htaccess file and either rename it to something like .htaccess_backup or temporarily remove it. This step is to check if the issue is related to the .htaccess file.
    • After making this change, attempt to access the admin login page again and see if the Internal Server Error persists.

    Please perform these steps and let me know the results. If the issue persists or if you have any additional information from the error logs, we can proceed with further troubleshooting.

    Best regards,

    Alexander

    threadi

    (@threadi)

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://www.ads-software.com/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

Viewing 2 replies - 1 through 2 (of 2 total)
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