Unable to log in to Dashboard, after changing my email

  • Resolved Dazzler73

    (@dazzler73)


    1 year, 4 months ago

    Hi there,

    After having work done on my site, in my Dashboard, I received a message from Elementor saying “Your license key doesn’t match your current domain. This is most likely due to a change in the domain URL of your site (including HTTPS/SSL migration). Please deactivate the license and then reactivate it again.“

    As a result, I deactivated it and tried to reset it. One of the steps was to make sure that the WordPress email and my domain email were the same. It even said to copy/paste the same email in the two boxes. So I then removed the /wp from the WordPress email box and clicked “save.”

    As a result, I can no longer enter the Dashboard at the back end and can just see “Safari can’t open the page.”

    I just do not know what to do now. Why did it say to make sure that both emails were exactly the same, when we need to have the /wp in the WordPress email box?? Any help is much appreciated.

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • I understood your issue, You can simply find and resolve this issue from your website database, just open database in “PHPmyAdmin”

    In the phpMyAdmin window, you will see your database listed in the left column. Clicking on it will show you all the tables inside it. You need to locate the?_options?table and click to open it.

    It will now show you the data rows inside the options table. You need to click on the ‘Edit’ button next to the row where option_name is admin_email.

    phpMyAdmin will now open the row in a form where you can just go ahead and change the admin email for your site.

    Don’t forget to click on the ‘Go’ button to save your changes.

    You have successfully updated the email address for WordPress website email notifications.

    After that You can login into your site dashboard successfully.

    Thread Starter Dazzler73

    (@dazzler73)

    Thanks for the reply. I called my host and they put in the “/wp” for me, so it is now resolved and I’m back in the Dashboard.

Viewing 2 replies - 1 through 2 (of 2 total)
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