Unable To Log Into Pro Account For Weeks!!!

  • Resolved TreeTrail

    (@aprilschmitt27)


    5 months, 1 week ago

    Hello,

    My club has been EM Users since 2015-07-01 (free) –> 2018-07-02 (paid).? I’ve been unable to log in to our Pro Account for weeks!!!? During this time I’ve tried dozens of times, including with password resets.? Tried with 2 browsers: Firefox 131.0.2 (64-bit) & Chrome 130.0.6723.59 (64-bit).? I start at: https://eventsmanagerpro.com/login/ and try 2 ways:

    —————————————
    …Log in form and it says:

    error :
    Welcome Back! Login

    Like this login form? We use Login With AJAX ??
    trail_club
    Username
    ????????????????
    Password

    ———————————————–
    …If I reset my password first, then try to log in:

    1. The “Forgotten Password” dialog box doesn’t stop spinning, but it does send the reset email.
    2. At https://eventsmanagerpro.com/wp-login.php?action=resetpass says: “Your password has been reset. Log in.”
    3. At https://eventsmanagerpro.com/wp-login.php: I enter username & newest password, but “Log In” button does nothing!
    ———————————————–

    [Contact Us > None of the Above] form completed, results in: “Recaptcha validation failed. Please try again later” deadend too.

    ———————————————–

    ANY assistance would be very greatly appreciated!!!

    ~April

    The page I need help with: [log in to see the link]

Viewing 2 replies - 31 through 32 (of 32 total)

  • When realizing that this topic was marked as resolved, I opened up a new topic. So, my comment above can be ignored – provided the new topic is taken care of ??

    Thread Starter TreeTrail

    (@aprilschmitt27)

    4 months ago, I was locked out of my paid account for weeks!!! This is unacceptable. It should be a top priority to create a process for valid users to get unblocked ASAP.

Viewing 2 replies - 31 through 32 (of 32 total)
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