Unable to Log into the Wordfence Security Website

  • Resolved webcrazy343

    (@webcrazy343)


    4 years, 5 months ago

    I currently have 3 licenses and tried to upgrade to Wordfence premium for another client, but was unable to log into your website. The login worked as normal until I entered the 2FA code and then received a response, “You need to enter a user name and password.” I reset the password twice and still received the error. I did note when I inspected the error using Chrome on the console tab, it showed a 403 error code.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @webcrazy343 and thanks for reaching out to us!

    You are seeing this error on the Wordfence.com website when you try to log in? Have you tried this in a different browser? It sounds like it could be a cache issue with Chrome. If a different browser works, then try clearing the cookies/cache in Chrome and it should resolve the issue.

    Let me know if this helps!

    Thanks!

    Thread Starter webcrazy343

    (@webcrazy343)

    I have no idea why I didn’t think of that and it worked. Sorry for bothering you with the issue.

    Plugin Support WFAdam

    (@wfadam)

    Never a bother @webcrazy343

    If you have any other issues or questions, as always, feel free to post another topic and we would be happy to assist you!

    Thank you again for your support!

Viewing 3 replies - 1 through 3 (of 3 total)
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