• Resolved supergen

    (@supergen)


    Hi, my site got the automatic update to 3.9.2. I tried to login this afternoon but was unable. i tried to reset my password, but no success, still unable to log in. I even desinstalled and reinstalled the files but still unable to login. I tried to clear the cache, used a link from forum but nothing works. What’s going on with the new update? Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator t-p

    (@t-p)

    Try a few basic troubleshooting steps:
    – Clear your browser’s cookies and all cache.
    – Try deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default, core-bundled Theme (such as Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If above steps do not resolve the issue, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If all the above steps do not resolve the issue, try MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    – running the upgrade manually via wp-admin/upgrade.php
    BTW, if you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It’s a great safety net.

    Thread Starter supergen

    (@supergen)

    I did clear the cache and erased cookies. I reinstalled wp 3.9.2 from scratch, my site doesn’t exist anymore. There are no plugins at all, only the customs one. After all that, I can’t login. Because I’ve desinstalled wp, by default, 2014 theme is installed I guess.

    Moderator t-p

    (@t-p)

    There are no plugins at all, only the customs one

    – Have you tried disabling “the customs one”?

    – also have you tried switching to the unedited Twenty Fourteen theme for moment to rule out any theme specific issue?

    Thread Starter supergen

    (@supergen)

    Yes i did, they were showing disabled. I don’t know how to switch to unedited 2014 theme. I tried to reinstall manually wordpress but I always get an error message for installation.

    Moderator t-p

    (@t-p)

    I don’t know how to switch to unedited 2014 theme.

    using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.

    tried to reinstall manually wordpress but I always get an error message for installation

    what is that error message?

    Thread Starter supergen

    (@supergen)

    I don’t have accessto the dashboard, I can’t login. There are no other themes, I installed it from scratch over and over. I’m using cpanel with my hosting. First I used softacolus to install wp, but still impossible de login. Then I downloaded the 3.9.2 french package, found a tutorial, did everything according to what the guy said. Still unable to login. First message is that user might not have access for wp. I went into the config-sample.php and change the log, but that’s the message I get. Before changing the log, I got a message saying that installation could not be completed but don’t remember the exact message. I tried to install with the wp tutorial, but doesn’t seem to work properly. I don’t know what else to do to be able to login.

    Thread Starter supergen

    (@supergen)

    Woo, after realizing a forgot to link my database to my user it’s finally working and I can login. Thanks for your quick replies Tara.

    Moderator t-p

    (@t-p)

    You are welcome ??

Viewing 8 replies - 1 through 8 (of 8 total)
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