Unable to login during checkout when there is existing account

  • Resolved Tobias

    (@3dtobias)


    8 months ago

    Hi,

    i can’t login to an existing account during my checkout..
    At checkout i see the option to login, but when i click on “log in” nothing happens. The link is dead. When i deactivate your plugin it works.
    I use germanized plugin as well for my german shop.

    https://www.3d-druckraum.de

    Please help

    Thank you
    Tobias

Viewing 4 replies - 1 through 4 (of 4 total)
  • alanmarley

    (@alanmarley)

    Hi,

    This error is probably a conflict between plugins, so it would also be helpful if you could run a plugin conflict test to find out which plugin or theme might be conflicting with Fluid Checkout.

    Basically, you temporarily deactivate all plugins except for WooCommerce and Fluid Checkout, then re-activate each plugin one by one until you find one that causes the issue. Ideally this should be done in a test/staging copy of your website. You can find more specific instructions in the article below from WooCommerce:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Best,
    Alan.

    Thread Starter Tobias

    (@3dtobias)

    Good morning Alan,

    thank you for your help.
    I found the plugin that makes trouble.
    it’s called SHOPVOTE.

    What can i do? should i write to Shopvote?

    Tobias

    Thread Starter Tobias

    (@3dtobias)

    I changed the ability to insert my ShopVote Script with an other “custom script” plugin.
    Now it works.

    • This reply was modified 8 months ago by Tobias.
    alanmarley

    (@alanmarley)

    Awesome Tobias.

    Glad we could help.

    Im closing topic now.

Viewing 4 replies - 1 through 4 (of 4 total)
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