Unable to Login & Site Broken since version 6.3

  • My site has been down and I’m unable to even access the login page since WordPress updated to version 6.3 on August 8. When attempting to visit the site, the error message reads “There has been a critical error on this website.”

    The page I need help with: [log in to see the link]

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  • When you encounter a “critical error” message on your WordPress site after an update, it’s usually due to a compatibility issue between the updated WordPress version and one or more of your themes or plugins. Here are steps you can take to troubleshoot and resolve the issue:

    1. Check if you received an email from WordPress : If you are the administrator of the website, you will receive an email with subject “Your Site is Experiencing a Technical Issue” with links to enter recovery mode link also details of error. This email can be in your spam folder also.

    If that doesn’t help here are steps you can take to troubleshoot and resolve the issue:

    1. Contact Hosting Support: If you’re unable to resolve the issue on your own, reach out to your hosting provider’s support team. They might be able to assist you with diagnosing and fixing the problem
    2. Deactivate Plugins: I understand you have your server at DreamHost. If you have idea of hosting you can do this by accessing your site’s files through file manager Go to the wp-content directory and rename the plugins folder to something like plugins-disabled

    It’s unfortunate to hear about the issues you’re facing with WordPress 6.3 update. The “critical error” message seems concerning. Have you tried reaching out to WordPress support or your hosting provider for assistance? It might be related to a plugin or theme compatibility.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins:  https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

Viewing 3 replies - 1 through 3 (of 3 total)
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