Unable to modify Custom and missing one

hi, we just released an update with a fix for the custom shipping providers. please update the plugin and you will be able to edit the custom provider you added.
The link you should add to the custom provider:
https://www.poste.it/cerca/index.html#/risultati-spedizioni/%number%
In the next days, we will add Poste Italiane to our to the pre-defined shipping providers list and I will let you know when you can sync your list
Thanks

Hi @zorem and thank you for your fast reply =)

I immediatly updated to the new version of the plugin, the 2.7.3, and that solved the Edit button not working; I replaced the old url with the new one you suggested.
Now, I wanted to try if this one worked properly, but, the Track button on the Order page is gone.
It has been moved with the new version(where?) or removed by mistake?

Also, not sure if it’s an error or if working as intended, but I tried to recheck the tracking URL on the Custom Shipping Provider and every time I press Edit button and the edit window show up, the Tracking URL line is empty; is that normal or is not properly saving the edit?

Thanks again for your fast support.

Hi,

Where does the track button does not display? can you send a screenshot of the entire page its missing?

as for the custom providers, I checked editing the custom providers and saved and re-opened and I could not replicate this issue, maybe you need to refresh your browser cache.

Sure, here the screenshot of the Order details page, where the Track button is gone:
https://i.postimg.cc/fbLrFc9Q/Order-Detail-Missing-Track.png
The red arrow point to where the Track button showed up with version 2.7.2.

Also, in the Orders page, if now I click the tracking number, it’ll just refresh the page: https://i.postimg.cc/MH8tWVvT/Orders-Only-Refresh.png

I tried to clear both cache and cookie, even changed browser(from Firefox to Chrome), but the Tracking URL doesn’t seems to get saved properly:
https://i.postimg.cc/RV4Gy7kp/Tracking-URLInsert.png

I paste the URL in the bar, press Update, it close the window, but when I click Edit and the window open, the Tracking URL is empty again:
https://i.postimg.cc/d3m6D3y9/Tracking-URLNot-Saving.png

Hi, From your screenshot of adding the custom provider, you added the URL in the upload image field and the image path in the URL field which you should use the uploader for the path.

As you can see on the following screenshot, in which I deselected the logo,when the lines are empty, the first report the voice Image and the second Tracking URL. When I click the Caricare(Upload) button and choose the custom provider logo, the system automaticaly insert the link to the logo image in the first line, whilst I manualy pasted the Tracking URL in the second line: https://i.postimg.cc/dVvRNrfQ/Image-Line.png

Hi, you are correct about the fields, I am not sure what is the issue, see how it works for me and let me know if you need further assistant:
https://drive.google.com/file/d/17k_UJrdl6xGW8po26akoAa0J1mo0N6pt/view

Thank you for your video.
I checked it and can confirm that I used the same procedure to compile the custom provider window.
Instead, it seems that the problem is with the URL itself; following your video instructions, I tried to insert a fake URL(like https://www.test.com) and that in-correctly worked. Now the Track button is available again and if I press the tracking number on the Orders page, it’ll redirect me to the in-correct tracking page.

For some reasons the URL https://www.poste.it/cerca/index.html#/risultati-spedizioni/%number% is interfering with the tracking system, blocking it.

I just tried it with the URL you try and there was no issue.

https://www.poste.it/cerca/index.html#/risultati-spedizioni/%number%

The link is saved. make sure you copy only the link and paste it.

hanks

Okay, I tried to insert it manualy, writing letter by letter and it seems to work properly this time. Seems it was my fault that I probably pasted some extra space.

Thank you again for your support and kind patience with my problems caused mostly by my mistakes.

Hi, that’s ok, no worries, the most important thing is that it works now ??
Thanks