unable to open image…

Hello @centoasa

We are going to take a look at the issue and get back to you as soon as we can.

All the best,

Hello @centoasa

The error appears because CompressX currently does not support the media replace plugin.

But we’ve recorded the case and will consider adding support in a future version.

All the best,

thank you. But now is there a way to convert old images with those errors?

@centoasa You are welcome. In your case, you may need to figure out why the image was lost and fix the issue first.

All the best,

lost because I’ve change hosting and I forgot to export media index from old hosting (but I had backup of all images); so I’ve fix with “enable media replace” plugin.

Hello, we will investigate the issue and get back to you soon.

Hi @centoasa

We’ve also tested with the media replace plugin but did not reproduce the error. We’d be happy to investigate further if you could send us a debug zip from the plugin.

All the best,

Maybe I’ve first bulk covert, when the file was missing.

@centoasa It’s hard to identify the issue at the moment. Feel free to send us a debug zip if you’d like us to investigate further.

All the best,

my first log, with errors: https://www.dropbox.com/scl/fi/gu5jjd7vorl1dkfewwuja/compressx_20241231_log.txt?rlkey=8zk9a33cdc62yxuxbpyxg6yuz&st=g5fdlds3&dl=0

Hi @centoasa

We checked the log and found that the error appeared because of the same reason – image path could not find. CompressX uses a WordPress API ‘get_attached_file’ to get image path. The API could not find the image path on the site, so CompressX did not convert the image.

All the best,

I’ve deleted all compress images by the button on setting, and the issue disappear! Now the images that exists being converted (the bulk option was the issue because it doesn’t fond the images file)

Hi @centoasa

Glad it works now.

All the best,