Unable to Optimize Firewall v7.1.8

  • Resolved E

    (@ehudson3)


    6 years, 4 months ago

    Hello!

    I get the following error:

    “The Wordfence Web Application Firewall cannot run. The configuration files are corrupt or inaccessible by the web server, which is preventing the WAF from functioning. Please verify the web server has permission to access the configuration files. You may also try to rebuild the configuration file by clicking here. It will automatically resume normal operation when it is fixed.”

    After “clicking here”, I click on “Enable Firewall” and get the following error:

    “An error occurred while saving the configuration”

    Also, I’ve tried making changes and cannot click on Save Changes button (only Restore Defaults – which doesn’t work either).

    I have complete access to WHM & cPanel yet have no idea what’s going on. My host is not Siteground. I took a look at the support docs and willing to make adjustments with your guidance. However, an upgrade to Easy Apache 4 was done last night which may have overridden settings / permissions.

    I thought maybe deleting the plugin and reinstalling it might work – but when I put in the IP address for host, it can’t authenticate the FTP connection to complete the deletion process. Everything works just fine when using FileZilla FTP. Please advise.

    Thanks in advance for your help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfscott

    (@wfscott)

    Hello @ehudson3,

    Sorry for the issues you’re having.

    Could you please send me over your diagnostics from Wordfence > Tools > Diagnostics > Send report by email to scottm [at] wordfence [dot] com

    Please include your forum username in that second box below the email address. I’ll be happy to look into this for you.

    -Scott

    Hi @ehudson3,
    Not sure if your issue has been resolved yet but if it hasn’t, the behavior your describe sounds like Wordfence can not write to the wflogs folder which is located in wp-content. You can make sure that the WordPress installation has write permissions to wp-content while the wflogs folder is created, and then permission to write to the wflogs folder continuously.

    Finally, you can delete the wflogs folder and allow it to be recreated if there is a possibility that the files in it may have become corrupt for some reason.

    That should fix your issue. Resolving this for now but let us know if you need more help.

    Thread Starter E

    (@ehudson3)

    Thank you for your response. I found that there were some permissions issues (that needed to get fixed at the server level) causing the problems.

    Consider the issue RESOLVED and thanks again for the support O:-)

Viewing 3 replies - 1 through 3 (of 3 total)
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