Unable to place order when One Page Checkout is enabled.

  • Resolved hazratnoor

    (@hazratnoor)


    5 years, 1 month ago

    I am using WooCommerce plugin on my WordPress website. I have also purchased the WooCommerce One Page Checkout plugin (by Automattic) and the site is working fine. However, there is an order placement issue with one product when I check ON the One Page Checkout.

    The type of product with which I am having a problem is variable subscription. This product is for my company employees. They will simply signup for a subscription with that product and so they will get free membership for one year as I do not want to charge my employees so why did I create this special subscription for them.

    But when I keep the One Page Checkout option ON for this product, I get two issues:

    1. My sidebar does not appear on the product page.
    2. The Add To Order button does not send any Ajax request so that the product is added to the cart and redirects me to the checkout page.

    Instead, when I keep the One Page Checkout option OFF, I can see my sidebar as well as I am able to add this product to the checkout page. Also when I keep this option OFF, the “Add To Order” button text says “Sign Up Now” which is really making me surprise.

    Is there any problem with the One Page Checkout option on this Variable Subscription?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi there @hazratnoor,

    WooCommerce One Page Checkout and WooCommerce Subscriptions are premium extensions on WooCommerce.com so we’ll be glad to assist you further if you submit a ticket at WooCommerce.com > My Account > Tickets. Please make sure to choose WooCommerce One Page Checkout in the I need help with drop-down.

    Meanwhile, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers!

Viewing 1 replies (of 1 total)
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